Kenneth B. Email & Phone Number

Diamond Bar, Ca

• Providing a wide array of technical support for Liferay's core products within the Subscription Services division• Handling license provisioning and account detail requests • Managing multiple reported issues/bugs simultaneously and reproducing/testing them in emulated environments• Communicating with clients through a ticketing system, over the phone, and screenshares to process, investigate, and troubleshoot issues from start to finish• Intentional and collaborative teamwork to deliver the best solutions through brainstorming and knowledge sharing • Creating and maintaining both internal and public-facing documentation

Glendale, Ca

• Developed a complete online document archive for the Asset Management Dept. with all major procedures, tutorials, training, and reference material• Providing technical hardware support and maintenance for all departments through a ticketing system, remotely, over the phone, and in person across campus• High-paced environment requiring focused time management and balancing multiple projects and tasks• Coordinating closely with various departments including AV Engineering, Telecom, Facilities, and other departments within all of Digital Operations• Deploying Windows, Linux, & Mac OS systems along with many peripherals, monitors, cintiqs, etc.

Orlando, Fl

• Studied with fellow interns from all across the world in classes instructed by Disney professionals such as Business Operations and Marketing• Mastered Disney's unparalleled customer focused service in the Food/Beverage division of Disney's Hollywood Studios• Worked constantly with a diverse team including management, fellow staff, and customers, to support smooth operations in the parks restaurants

Laguna Beach, Ca

• Created comprehensive schedules for investment conferences• Social media analysis projects for Investment Team to use as research• Participation in Analyst Team investment meetings

Sound Design & Music Production

Bachelor’S Degree, Business Administration & Management, Cum Laude Honors

La Mirada, CA

Semester Abroad

London, England I studied as part of the Biola London Program in the Fall of 2014. My friends and I also made detailed itineraries.