Kenneth B. Email & Phone Number

Diamond Bar, CA

• Providing a wide array of technical support for Liferay's core products within the Subscription Services division
• Handling license provisioning and account detail requests
• Managing multiple reported issues/bugs simultaneously and reproducing/testing them in emulated environments
• Communicating with clients through a ticketing system, over the phone, and screenshares to process, investigate, and troubleshoot issues from start to finish
• Intentional and collaborative teamwork to deliver the best solutions through brainstorming and knowledge sharing
• Creating and maintaining both internal and public-facing documentation

Glendale, CA

• Developed a complete online document archive for the Asset Management Dept. with all major procedures, tutorials, training, and reference material
• Providing technical hardware support and maintenance for all departments through a ticketing system, remotely, over the phone, and in person across campus
• High-paced environment requiring focused time management and balancing multiple projects and tasks
• Coordinating closely with various departments including AV Engineering, Telecom, Facilities, and other departments within all of Digital Operations
• Deploying Windows, Linux, & Mac OS systems along with many peripherals, monitors, cintiqs, etc.

Orlando, FL

• Studied with fellow interns from all across the world in classes instructed by Disney professionals such as Business Operations and Marketing
• Mastered Disney's unparalleled customer focused service in the Food/Beverage division of Disney's Hollywood Studios
• Worked constantly with a diverse team including management, fellow staff, and customers, to support smooth operations in the parks restaurants

Laguna Beach, CA

• Created comprehensive schedules for investment conferences
• Social media analysis projects for Investment Team to use as research
• Participation in Analyst Team investment meetings

Sound Design & Music Production

Bachelor’S Degree, Business Administration & Management, Cum Laude Honors

La Mirada, CA

Semester Abroad

London, England I studied as part of the Biola London Program in the Fall of 2014. My friends and I also made detailed itineraries to.