Kenneth Bartholomew Email and Phone Number

Consults throughout the company to identify opportunities and optimize performance in support of the Partner, Customer and Business. Works cross-functionally to influence change.
• Leads a team of Area Operations Coaches across the Northeast region who provide Store Managers shoulder-to-shoulder development in Store Manager approach to unlock the partner and customer experience. • Partners with regional leadership to discover opportunities and provide recommendations in operations and labor relations.• Provides operational and labor relations support to regional vice president in the Boston and Pittsburgh markets by working shoulder-to-shoulder, in stores, to build their capability and confidence.• Works cross functionally with business partners to remove obstacles getting in the way of the partner experience and identify and problem solve opportunities in systems that improve the store experience.

Provides consultative support and service to Starbucks Licensed Stores. Guides teams to provide great customer experiences while influencing growth across Starbucks Licensed Stores. • Motivates and coaches licensee, multi-unit leaders and store managers to achieve store’s financial, operational, and customer-service goals.• Provides expertise on key customer service issues, Starbucks brand standards and operational procedures. • Portfolio consists of stores in grocery, retail, amusement park, medical center, airport and College and University. • Founder and co-chair of the Starbucks Northeast NEXT Partner Network leading a board of 16 directors and managers. The NEXT network provides development workshops and innovation programming for partners across the northeast region.

Developed Store Managers to create world class customer experiences while elevating financial growth across Starbucks stores. • Grew the business by developing portfolio level strategies to achieve each store’s financial, operational and customer service goals, while addressing each store’s unique strengths and challenges.• Built a diverse team of leaders by motivating, coaching, and strengthening store managers as team leaders, retail operators and business owners.• District Manager Trainer- onboarded and trained 12 district managers• Portfolio achieved and sustained region leading results in customer, comp, turnover, and drive through speed of service operational KPIs.• Grew portfolio from 10 stores to 22 in same geographical area over 3 years. • Developed seven store managers to next level positions including district manager, licensed store district manager and senior level manufacturing and distribution leadership at the Starbucks Roasting plant. • Starbucks District Manager of the Year 2017 and 2020

Elevated store operations by building a great team and drove financial success while creating a meeting place in the community. • Achieved and maintained area leading results in customer, partner, and business KPIs through business acumen, efficiency, and problem-solving skills.• Built a diverse and high performing team by developing each team members skills while leveraging their strengths. • Store Manager Trainer- onboarded and trained 8 store managers.