- Maintain successful business relationships with multiple high profile accounts- Manage on-going set-up and training for clients with high turn-over of end users- Support and maintain steady flow of incoming requests from order entry through research, review and report of end results to meet client expectations and needs- Participate in cross-training support to gain process understanding while managing client expectations- Produce process training guides to assist over 1,500 end users with Form I-9 and E Verify programs integrated through internal platforms- Provide sales support while adapting potential lower profile client needs with products and processes to meet their requirements - Deliver timely service and satisfaction to clients while working both in office and remotely from home

- Maintain direct communication with CFO, Controller and Sales reps to be aware of margins on new deals and rental opportunities. - Prepare documentation for Sales Deals and Rental Contracts by working directly with Sales Reps and clients to obtain requires certifications and signatures. - Coordinate and control status and movement of inventory on multiple dealer lots across Georgia. - Arrange and negotiate hauling of heavy machinery locally and nationally. - Orchestrate specified month end deadlines, including closing of all sales deals, preparing commission data and statistical reports. - Order new machinery and monitor delivery of stock from manufacturing plants in Pooler, GA as well as the United Kingdom. - Monitor and prepare periodic invoicing as well as assist in collections from past due clients.

- Monitored a specified region of client schedules and provided updated information to reps on a daily basis via telephone and e mail.- Coordinated last minute schedule change communication as well as meeting client demands for expedited shipping and shipment tracking. - Provided support as a team member to improve Customer Satisfaction by becoming proactive with my assigned clients to limit the number of incoming reactionary client requests.- Assumed responsibility to learn and define parts order process upon last minute vacancy of the position, stepping into the role while maintaining Client Service responsibilities. - Maintained up to date training on safety procedures and brought attention to safety concerns in the office and around the plant. Contributing to a successful achievement of Gold Status Safety, a company wide goal. - Developed and utilized mutually beneficial relationships with Production, Purchasing and Planning teams through daily meetings bringing awareness to client specific needs and concerns. - Communicated schedule changes and assisted in identifying trends that may effect the information we provided to our clients. - Adapted to a continually changing environment wile maintaining support and confidence in our ability to satisfy our clients.

- Responsible for 100% client satisfaction for Background Screening and Drug Testing Clients- Maintained successful business relationships with multiple high profile accounts- Communicated and provided support and opportunity to Sales Associates- Developed and presented training on existing and new processes to client contacts via web and in person, both domestic and internationally. - Traveled to present quarterly business reviews and discuss solutions and new opportunities -Consistently worked with cross-functional, operational and implementation teams to develop and improve procedures- Responsible for managing and organizing substance abuse programs for high profile accounts- Developed Strategic plans for portfolio of assigned clients- Integrated top-level clients to new operating system- Interfaced with clients in person to build strong business relationships- Monitored and coordinated implementation of drug testing program in Mexico for Kraft Foods- Provided leads and assistance to marketing and sales department for new accounts and up-sell opportunities

- Responsible for managing and organizing substance abuse programs for high profile accounts.- Developed strategic plans for portfolio of assigned clients- Integrated top-level clients to new operating system.- Interfaced with clients in person to build strong business relationships.- Monitored and coordinated implementation of drug testing program in Mexico City for Kraft Foods.- Provided leads and assistance to marketing and sales department for new accounts and up-sell opportunities.

- Supervised and delegated responsibilities to a team of account and vendor managers.- Responsible for managing and organizing substance abuse programs for national clients.- Conducted and presented educational seminars and training sessions (in person) to client employees and supervisors nationwide.- Coordinated implementation of new accounts to ensure convenience and accuracy of product and services provided.- Provided leads and assistance to marketing and sales department for new accounts and up-sell opportunities.

- Provided nationwide telephone call center support to internal and external clients.- Coordinated and scheduled drug screening appointments for clients utilizing our own nationwide network of clinics.- Provided 24 hour, on-call support to respond to post accident drug screening and breath alcohol collection needs. - Certified Breath Alcohol Technician during the roll out years of the DOT Breath Alcohol Policy.- Conducted random drug and alcohol screenings at Logan International Airport for airline clients.