Kenneth Baxter Email & Phone Number

San Francisco, California, Us

My role as a Customer Success Manager (CSM) is to identify, orchestrate, and manage activities and resources that enable our customers to achieve their strategic business objectives and to maximize their ROI in Splunk. Notable responsibilities and accomplishments include:• Premium CSM for a select number of highly visible, strategic Splunk customers• Core member of Account Teams that are responsible for over $30M in ARR• Solid track record of growing adoption, improving customer satisfaction, ensuring renewals, and driving expansion• Point person for orchestration of post-sales activities, including use case development, service engagements, communications cadence, quarterly business reviews, workshops, issue management, education planning, and more• Accountable for the creation, implementation of Success Plans that drive Customer adoption and ROI• Assist and provide expert guidance on Splunk Best Practices, including establishment of a Splunk Center of Excellence• Work closely with my Account Teams to find new Splunk use cases, user groups, and success stories• Areas of specialization: Security (Enterprise Security), large-scale (>200 TB/day) AWS deployments, and Splunkcloud• Achieved a number of Splunk Certifications and Accreditation (see below) and attended most Splunk courses• Mentoring of junior staff

San Francisco, California, Us

Notable responsibilities and accomplishments include:• Twelve-month, dedicated on-site CSM for a national healthcare provider. Security use case using ES.• In this role, I was fortunate to be on-site every day, and obtain first-hand experience on the tasks, efforts, and challenges that implementing and maintaining a large ES deployment entails. This included use case development, data on-boarding, best practice implementation, forwarder management, search and dashboard creation, and more.

Austin, Texas, Us

"Enterprise Manager Cloud Control (EMCC)" and “Oracle Management Cloud (OMC)” are Oracle's system monitoring and management products, utilized by on-premise, hybrid-cloud, and IaaS/PaaS/SaaS customers.Responsibilities:• Responsible for Customer Success/Satisfaction of all Application Management Suites products that Oracle develops and delivers.• Central contact for Field teams (Sales, Support, Consulting, Partners, Customers, etc.) on advanced topics: deal support, advanced technical topics, competitive analysis, customer escalations, etc.• All facets of outbound deliverables: white-space analysis, sales playbook, competitive analysis, general collateral for Sales teams • Served as “Ambassador” for products at Conferences, Events, Customer Advisory Boards (CAB), etc. • All facets of inbound deliverables: project selection and prioritization, requirements gathering, technical and functional specifications, development, documentation, and rollout• Direct and dotted-line management of other PMs Accomplishments:• Conceived and delivered innovative “Customer Success/Accelerator Program” for post-sales customers, resulting in a 3x improvement in go-live timeframes• Led the Customer Advisory Board (CAB) driving customer satisfaction and product direction• Led and/or participated in PoC’s resulting in approx. 40 $300k+ deals• Expanded EMCC footprint by upselling and x-selling additional software packages• Created an ROI scorecard for Sales, quantifying cost/benefit analysis for customer prospects• Grew total AMS revenues to over $25M by FY16• Implemented a product-bundling strategy that resulted in 100% increase in sales from the prior year• Prioritized and delivered critical SaaS management functionality for Fusion Apps

Austin, Texas, Us

Responsibilities:• Product Manager responsible for product direction and features for E-Business Suite Lifecycle Management products (i.e., installation, management, maintenance, and upgrade functionality of E-Business Suite) and for the Application Management Suite for E-Business Suite (AMS4EBS)• Heavy interaction with, and support (e.g., collateral, presentations, demos, PoCs) for, Oracle Field Sales initiativesAccomplishments:• Led development and rollout project for EBS change management product. $0 to $6M in sales the first year. Functionality represented a 90% improvement in automating repetitive tasks.• Successful completion of three AMS4EBS releases (i.e., project selection and prioritization, requirements gathering, technical and functional specifications, development, and rollout)• FY10 AMS4EBS sales increased 64% to $8.7M (compared to FY09)• Co-authored two white papers on AMS4EBS

Austin, Texas, Us

• Responsible for setting strategic direction for Application maintenance functionality of Applications Unlimited Lifecycle Management products• Set product direction and features for JD Edwards Lifecycle Management products (i.e., installation, maintenance, upgrade, etc.)• Successful completion of two “Tools Releases” for JD Edwards (i.e., project selection and prioritization, requirements gathering, technical and functional specifications, development, and rollout)• Implemented a scoring system to evaluate and rank competing projects• Represented the technology group in numerous client interactions, presentations, and conferences

London, Gb

The "Global Enterprise Solutions Group” provided executive-level consulting services on JD Edwards implementations to strategic customers.Responsibilities:• Serve as “Trusted Advisor” to large, multi-national clients, providing strategic implementation advice to large, multi-national clients• Managed cross-border/multi-organization projects and teamsAccomplishments:• Prepared, presented, and managed projects in excess of US$ 3 million

London, Gb

Responsibilities:• Responsible for all service delivery and customer satisfaction for 250 clients in Argentina, Chile, Peru (Annual service revenues in region approximately US$17 million)• Negotiated disputes between clients and partners• Represented J.D. Edwards in numerous presentations, steering committees, and callsAccomplishments:• Developed the “Partner Support Program” to increase direct revenue by 45%• Devised, implemented and managed certification metrics for Business Partner resources• Direct management of large scale, complex upgrade projects, each in excess of US$2M• Chief negotiator for major contract renewal with large business partner

London, Gb

• Ensure that best implementation/configuration/upgrade practices are followed by internal J.D. Edwards and external business partners + Direct management of large technical projects, including a US$1 million project in Brazil• Responsible for “On-Time, On-Budget” completion of projects• Perform and oversee QA audits on internal and external projects• Direct management of internal and external resources

Masters Of International Management, Finance Concentration

Bachelor Of Science