I’m passionate about Customer Success, Splunk, and unearthing data for technical and business insights. I like to believe that I’m a true hybrid professional with solid business acumen and technical chops.My role as a Customer Success Manager (CSM) is to identify, orchestrate, and direct activities and resources that enable our customers to achieve their strategic business objectives and to maximize their ROI in Splunk.I have extensive experience with premier software Application and Technology vendors - strategizing, building, selling and implementing large, complex, mission-critical software solutions for customers worldwide. I’m proud of the diverse skill set that I’ve acquired, including:As an Product Management Director, my primary goal was ensuring that my products delivered value to our customers. I have created programs to ensure efficient adoption, use, and maintenance for the product across different stakeholders - customers, field, support, and sales. I developed deep, mutually beneficial relationships with customers, generated references, assisted with closing large deals, and have represented the product in numerous conferences and events.As a “Global Enterprise Principal” at JD Edwards, I was the “trusted advisor” for high-profile, highly complex, international software projects. I’ve assisted senior executives refine and improve their worldwide Application strategy, and then turned that strategy into concrete action plans.As a professional services manager and project leader, I’ve successfully scoped, sold, and delivered different types of complex projects. I've built high performance teams and have succeeded in coach/player roles. As an inbound Product Manager, I’ve delivered numerous releases and iterations of my products. I’ve worked closely with different stakeholders, in different organizations, to deliver high-quality, intuitive, and useful software solutions. I’ve been successful in prioritizing requirements from different stakeholders, creating functional design specifications, and directing the efforts of engineering organizations. I’ve done business in most major markets around the globe. I’ve lived overseas, and have an advanced degree from a leading school.
Listed skills include Leadership, It Strategy, Solution Selling, Managing Meetings, and 43 others.
