Responsible for install, MAC, maintenance and support of IPC’s suite of Telephony Servers and Network Services. Including installation and turn up of communication servers and circuits to provide VoIP and Voice recording to financial and energy trading companies. Database entry for End Users on Installation. Complete installation of infrastructure and upgrade projects from start to finish coordinating with customers and Business Units.

Responsible for install, MAC, maintenance and support of IPC’s suite of Telephony products and Network Services. Including installation and turn up of communication servers and circuits to provide VoIP and Voice recording to financial and energy trading companies. Develop business continuity solutions and assist in developing of plans for disaster recovery Complete installation of infrastructure upgrade projects from start to finish

Ensure high availability of enterprise voice and data platforms that support internal & remote employee business functions. Maintenance and day to day MAC support of Cisco CUCM and Unity voicemail. Responsible for ordering and maintaining voice and data circuits for remote offices across the country.◼Lead Engineer for initiative to replace all systems with Cisco VoIP, and Unity Voicemail for 20 + remote offices◼Responsible for all MAC activity for above sites, including Lead… Show more Ensure high availability of enterprise voice and data platforms that support internal & remote employee business functions. Maintenance and day to day MAC support of Cisco CUCM and Unity voicemail. Responsible for ordering and maintaining voice and data circuits for remote offices across the country.◼Lead Engineer for initiative to replace all systems with Cisco VoIP, and Unity Voicemail for 20 + remote offices◼Responsible for all MAC activity for above sites, including Lead Infrastructure Engineer during many office relocations, coordinating Cat 6 cable installation, and migrations to IPC IQ/MAX Turret system ◼Successfully installed hardware; Cisco Routers and Switches and wireless APs ◼Installed and set up Cisco Voice Gateways. Set up & added UCSC-C220 Server to existing CCM Cluster◼Work with Syslog Server, Omni Peak, Orion and Wire Shark to troubleshoot voice quality issues◼Managed project to migrate from physical Fax Server to Fax2Mail Cloud Service. Phased transitioning of 250 users Show less

Provided installation and service support of T1 equipment at customer premises. Planned network installations by studying orders, plans and manuals. Established voice and data networks by running, pulling, terminating cables. Installed telecommunications equipment, routers, switches, and cable systems. Verified service by testing circuits, equipment and alarms; diagnose, identify, correct and escalate problems when needed, requiring reporting, ticketing and computing.◼Turn up and testing of… Show more Provided installation and service support of T1 equipment at customer premises. Planned network installations by studying orders, plans and manuals. Established voice and data networks by running, pulling, terminating cables. Installed telecommunications equipment, routers, switches, and cable systems. Verified service by testing circuits, equipment and alarms; diagnose, identify, correct and escalate problems when needed, requiring reporting, ticketing and computing.◼Turn up and testing of circuits utilizing T-berd test equipment◼Performed installation and testing of Adtran Routers, RJ 21X blocks and any associated wiring ◼Provided installation of Cat 5, cable TV, and security camera cable installations Show less

Reviewed contract packages, engineering quotes, equipment lists, and prepare the necessary documentation for the implementation and project closing processes. Provided coordination of internal and external resources to ensure a successful installation, implementation and resolution of any post cutover deficiencies. Served as the first level operational escalation point for all assigned customers related issues. Worked with telephone providers to configure provisions and test new circuits and… Show more Reviewed contract packages, engineering quotes, equipment lists, and prepare the necessary documentation for the implementation and project closing processes. Provided coordination of internal and external resources to ensure a successful installation, implementation and resolution of any post cutover deficiencies. Served as the first level operational escalation point for all assigned customers related issues. Worked with telephone providers to configure provisions and test new circuits and DDI numbers.◼Responsible for the installation and implementation process for a multi project environment for Nortel CS1000, BCM, and NEC TDM and VoIP PBX solutions◼Procured equipment through PO process◼Facilitated on site meetings for key milestones such as Kickoff Meeting, Network Discovery, Database, Cutover, etc. ◼Hosted weekly status calls with customers & partners ◼Provided customized Gantt Charts and detailed documentation utilizing MS Project and Excel spreadsheets ◼Engaged data and VoIP architecture engineers to proactively provide applicable network diagrams Show less

Accountable for the overall implementation of various systems from ordering to completion of installation and testing. Developed site layout & managed equipment orders. Managed and coordinated third party vendors and internal installation team. Coordinated writing of detail specifications packages for Installation team.◼Provided project and equipment specifications to Detail Engineering specific to Tekelec Eagle STP and SCP, Nortel DMS hardware and Cognatronics IVR systems◼Coordinated… Show more Accountable for the overall implementation of various systems from ordering to completion of installation and testing. Developed site layout & managed equipment orders. Managed and coordinated third party vendors and internal installation team. Coordinated writing of detail specifications packages for Installation team.◼Provided project and equipment specifications to Detail Engineering specific to Tekelec Eagle STP and SCP, Nortel DMS hardware and Cognatronics IVR systems◼Coordinated the installation of all equipment including Channel Banks, Muxes, Access Nodes, Power equipment, and Operator Stations◼MetaSolv Corporate Subject Matter Expert representing Engineering Group◼Managed Engineering Department migration to MetaSolv work queue system◼Lead projects engaging various support groups including IT, Engineering, Planning, and Attendant Services Show less