Kenneth Becker Email & Phone Number

Greendale, WI, US

Washington, DC, US

• Provide supervision of the entire Office of Strategic Planning (OSP) lane elements including communication, programming, budgeting, human capital, logistics and policy oversight in fulfilling mission requirements.
• Sets performance standards and completes formal performance appraisals. Interviews employees for vacancies and makes and/or recommends appointments, promotions, or reassignments for subordinate.
• Perform complex technical studies of various operations and programs furnishing written or oral reports, which includes quantitative and qualitative analysis of regulations, procedures, risk management, and Lean Six.
• Advisor in senior-level management meetings and provide assistance in the development of policy, program initiatives, proposed legislation and resolving programmatic or problematic issues.
• Serve as Chief Operating Officer in developing and cascading the organization's strategic plan and mission statement to the lower-ranking staff. Implementing appropriate rewards/recognition and coaching/corrective.
• Lean Six Sigma project manager for the Board of Veterans Appeals modernization and streamlining project. Lead a staff of 2 Six Sigma Blackbelts, two Green Belts, and 3 Yellow Belts to modernize the appeals process by.

Washington, DC, US

• Served as acting chief of testing and deployment in absence of the chief.
• Business sponsor and project leader on changing VBA incident management communication culture by implementing standardization of email communication format, controlling distribution lists, and providing operational.
• Provide executive level briefing at the USB chaired Transformation Joint Executive Board
• Team member of the Rules Based Process System, which tested and quantified dependency claims functionality. The team successfully increased the number of dependency claims passing the rules from 32% to 58%.
• Lead Program Analyst for VBMS, EVSS, and CWINRS user acceptance testing efforts to support business processes to improve claims processing service to Veterans.
• Telephone call quality Lean Six Sigma project. Used Lean Six Sigma to improve National Call Center accuracy by 20% within 4 months

Washington, DC, US

• Served the team as the assistant coach and provided quarterly performance reviews for 25 employees.
• Lean Six Sigma champion to improve mail processing time by from 10.2 days to 1 day in six months.
• Lean Six Sigma champion to improved establishing rating and non-rating control time from 8.4 days to 5.3 days in five months.
• Developed a database to record all late incoming mail that needed to be established, this information was critical to explaining why our control time was red.
• Improved burial flag timeliness by three months by collecting and quantifying where and why the regional office received late burial flag claims.
• Developed business relationship with the National Cemetery Administration business and chaplain staff on the new burial flag processing changes

Washington, DC, US

• Responsible for case management of old law, section 306, and Improved Pension claims submitted by Veterans, widows, children and parents receiving pension benefits from 12 states.
• Answered an average of 105 telephone inquiries daily, from beneficiaries in a timely professional manner and maintained 100 percent accuracy rate.

Washington, DC, US

Selected to the President's Management Council Interagency Rotational Program cohort 14. Leading the Office of Management and Budget efforts to develop a Leadership Academy Developing partnerships with other Federal agencies and incorporate best practices into our leadership development programs

Washington, DC, US

Menomonee Falls, WI, US

• Implemented Lean manufacturing programs to reduced defect repairs in the metal fabrication division from 25 percent to 8 percent in five months. The five-month financial savings was $83,000 and were projected at.
• . Perform complex technical studies of various operations and programs furnishing written or oral reports, which includes quantitative and qualitative analysis of regulations, procedures, risk management, and Lean Six.
• Develop the company first 401K employee retirement plan through the procurement of a highly respected investment company.
• Led the employee engagement efforts to remain a non-unionized light manufacturing shop, as well as, improving performance and quality throughout the company.
• Led the efforts to develop and deploy an e-commerce web portal which increased profits by 500 percent within the first 30 days. Additionally, the website expanded the business customers to include international.

Senior Executive Education

Human Design Thinking

Business/Managerial Economics

Bachelor'S Degree, History/Education

Education record