Kenneth Braddock Email & Phone Number

Highly skilled, performance-driven Collection/CallCenter Executive with a proven ability to achieve and exceed internal revenue-generation goals, as well as maintaining client performance expectations incompetitive high-pressure environments.Over Thirty years very successful years of 1st and 3rd party collection experience including a variety of portfolios including First Party and Third Party Early Out, Prime, Mid-Prime, Secondary, Tertiary, Quad products. Extensive knowledge and utilization of all Microsoft Office products Excel, Power Point, etc. Expertise in developing dialer strategies for outbound and blended campaigns and maximizing dialing and marketing strategies Familiar with multiple industry dialers/HCI and management software Training, managing, and developing staff of 15-200+ employees along with all management staff Expertise in analyzing and leveraging factual data combined with numerous fresh ideas in a variety of complex scenarios. Skilled at consulting with all members of operations and analyzing multiple portfolios to develop strategic solutions to provide accurate forecasting and production goals. Comprehensive knowledge of relationship-development that complements the ability to aggressively build solid collection teams and drive revenue growth. Proven leadership and team-building skills, coupled with the ability to direct strong teams in managing work loads and providing outstanding results Personalities in the Workplace, University of Iowa Managing Difficult Employees, University of Iowa Best Practices, Providian Agency Conference Professional Development, American Collectors Assoc. Management Growth, American Collectors Assoc. FDCPA Cert., American Collectors Assoc. Analyzing Purchase Portfolios, Debt Buyers Assoc. Due Diligence Seminar, Debt Buyers Assoc