Participated in daily customer support of over 2000 users at several US Bank Corporate and Branch Offices in the Minneapolis, outstate Minnesota and Wisconsin areas. The support included hardware diagnosis, parts procurement, repair, upgrade and testing. Software support included system installs, upgrades, problem diagnosis and resolution. The majority of my employment was support of the over 1500 users at the US Bank Operations HQ in St. Paul, MN. The OS software used was Windows 2000, Windows XP and Windows 7. The hardware troubleshooting consisted of supporting Dell & HP PCs and Laptops. • Supported the on-site, daily operations of US Bank corporate and branch customers. Which resulted in an increased level of customer transaction turnaround and productivity.• Diagnosed, ordered parts, repaired, set-up and tested replacement workstations, laptops, servers and printers.• Decommissioned old workstations, servers, laptops and high-end printers. • Provided customer service and support to the US Bank Operations HQ client base, which resulted in decreased customer down-time and enhanced user satisfaction.

Participated in the US Bank National “SOAR” project which encompassed the conversion of over 3300 branch offices nationwide. Upgraded the hardware & software at US Bank Branch Offices and Corporate sites in Minnesota, North Dakota, Wisconsin, and Illinois. The project included both an OS upgrade from Windows 2000 to XP Professional, as well as, a corporate-wide hardware upgrade from older PCs to current HP Desktops and Laptops. • Utilized OS scripts to facilitate the smooth replacement of the Windows 2000 OS on all the branch PCs from outdated Dell/IBM units to state-of-the-art HP Desktops and Laptops, which resulted in an increased level of customer productivity and confidence.• Configured, set-up and installed replacement workstations, laptops, servers and printers at all of the branches, which resulted in increased teller productivity through quicker transaction turnaround.• Decommissioned old workstations, servers, laptops and high-end printers. • Provided customer service and support to the newly installed US Bank client base, which resulted in decreased customer down-time and enhanced user satisfaction.