Kenneth Buchanan Email & Phone Number

Santa Rosa, Ca, Us

Silicon Valley, California, United States

Silicon Valley, California, United States

Works with SaaS and other Technology oriented firms to build and leverage their success. Deep global experience with leading and executing the Customer Success function - effectively driving increased lifetime customer value, reduced cost of customer acquisition and greater product adoption.

San Francisco Bay Area

Oversaw a 1000% growth in revenue while leading the sales function for this boutique management consulting firm for a wide range of Clients such as Utilities, Healthcare, Transportation and Technology.

Singapore

Delivered over $900M in revenue while leading a team of over 350 sales and delivery professionals in 14 countries across the Sun's Services Practice ( the Customer Success Function consisting of Professional, Managed, Education and Support) for the Asia-Pacific Region. Drove exceptional and record growth for this Division across the Region while consistently meeting or exceeding revenue and profit targets. On the strength of this performance, was selected for internal Sun Microsystem's Sales Club, "SunRise" (only Services Regional VP selected). In addition, serving as the external spokesman for the Services Business in Asia-Pacific for Analysts and Press.

San Francisco Bay Area

Developed and led the sales capabilities for Sun's Managed Services on a worldwide basis. Serving as the linkage for the Sales organization into product development process, driving the adoption of sales and architecture best practices and assisting the Country sales teams in deal qualification and closure when necessary. Exceeded financial targets for this business line (400M+ USD in revenue and 100 sales staff worldwide). Also, conducted a series of seminars as the external spokesman for this line of business in conjunction with Forrester Research around the world, authoring whitepapers and mentoring a number of sales and architecture staff.

Singapore

Created the sales and delivery capabilities for Sun Advanced Services (operational best practices of large scale Data Center environments such as Managed Services and Utility Computing) throughout the Asia-Pacific Region. Recruited an international team of 15 sales and technical architects to this new organization. Conducted significant account development across the region building necessary sales and marketing linkages to allow for business expansion resulting in over achievement in sales and delivery targets.

Tokyo, Japan

Achieved all business development targets at NTT DoCoMo and Sony. Expanded local role to include the development and rollout of data center solution practices and Managed Services in support of Sun Professional Service's efforts in the data center environment to other key accounts across the Asia-Pacific region.

San Francisco Bay Area

Improved all facets of the sales and delivery of the global Customer Success function (consulting, integration, education and support services) with over 300 staff worldwide - $40M in annual revenues for this B2B Web Enterprise SaaS firm. Only Division to consistently show profitability during high growth phase - focus on major accounts sales process was a key success factor.

San Francisco Bay Area

Implemented a globally consistent customer success approach to the development, sales and delivery of global support, education, enterprise integration, consulting services and pre-sales delivered by approximately 200 staff in 10 countries - $22M in annual revenues. As Executive in charge of customer satisfaction programs and results, delivered consistent results. Integrated the services sales efforts into the software sales process (Solution Selling) increasing our sales penetration by 20%. Direct involvement with developing and implementing corporate programs and business strategies and played a key role in moving ABT from a privately held and funded organization to acquiring outside (public) investment - eventually leading to acquisition by Niku Corporation.

San Francisco Bay Area

Drove worldwide operations and profitability of the IT Consulting Operations Services business for Sun's Professional Services organization. This team of 40+ direct (over 150 indirect worldwide) had a specific focus on Data Center Solutions - Data Storage/Management, Telecommunications, Security, Enterprise Application Integration, Disaster Recovery and other key MIS/IT areas. As one of the early employees of this newly formed unit, developed and delivered new consulting offerings in support of Sun's Enterprise hardware and software products such as the Enterprise 10000 server line, etc. Also, significant project experience in implementation of IT infrastructure management. Services team member in corporate product launches for enterprise products and participated as key contact for analyst tours and press briefings.

London Area, United Kingdom

Completely revamped BP Oil (Europe) technology portfolio from centralized mainframes to decentralized client server operations in 15 countries. Responsible for international team of 40 and annual operating budget of $40M and capital expenditures in excess of $20M. Served as commercial liaison for BP technology partners at Sun, Oracle, Sequent and CompuWare successfully negotiating contracts and administering technology acquisitions.

Cleveland, Ohio, United States

Operational responsibility for large data centers and application development in a wide variety of environments.

Bachelor Of Science, Geochemistry

Master Of Science, Geology

Extensive post-graduate management development