Kenneth Cagle Email & Phone Number

Murfreesboro, Tennessee, United States

Currently managing a Safelite store in Murfreesboro, Tennessee, leading a young diverse team of technicians and administrative professionals to deliver exceptional customer service and high-quality auto glass repair and replacement solutions. Overseeing daily operations, staff management, and ensuring the highest level of customer satisfaction. Utilizing strong leadership and communication skills to motivate and inspire the team to consistently deliver top-notch service.Adept at developing and implementing strategies to optimize store performance, increase sales, and manage costs. Proficient in analyzing data and market trends to identify opportunities for growth and improvement. Experienced in building and maintaining strong relationships with both internal and external stakeholders, including suppliers, vendors, and partners. Responsibilities also include inventory management, staff training and development, and maintaining a safe and compliant work environment.

Birmingham, Alabama, United States

Played a key role in supporting the store's daily operations, ensuring a smooth and efficient customer experience. Responsibilities included assisting with staff supervision and training, coordinating work schedules, and maintaining a high level of customer service. Actively involved in managing inventory, conducting quality assurance checks, and handling customer inquiries and complaints. Worked closely with the Store Manager to drive store performance, improve customer satisfaction, and maintain a safe and productive work environment for 1 year and 7 months.

Birmingham, Alabama, United States

Leveraged strong organizational skills and attention to detail to manage inventory and ensure efficient warehouse operations. Responsibilities included receiving and processing incoming shipments, accurately picking and packing orders for customers, and assisting with loading and unloading trucks. Played a vital role in maintaining a safe and clean warehouse environment while adhering to company protocols and safety regulations. With excellent teamwork and communication abilities, collaborated effectively with colleagues to optimize warehouse processes and meet customer demands. Earned a promotion to Assistant Store Manager after one year in this position.

Birmingham, Alabama, United States

Responsible for efficiently managing warehouse operations and ensuring timely deliveries to customers. Duties included accurately picking and packing orders, loading and unloading trucks, and maintaining inventory records. Operated various warehouse equipment, such as forklifts, to move and organize products. As a driver, safely transported goods to customers while adhering to delivery schedules and route plans. Excellent customer service skills and ability to handle time-sensitive tasks contributed to the overall success of the company and satisfaction of its clients.

Denton, Tx

Demonstrated exceptional remote work capabilities, managing tasks and responsibilities while maintaining clear communication with FEMA colleagues and stakeholders. Communicated Stafford Act federal rules and regulations via email in response to public inquiries and provided ongoing direction and leadership for program operations. Assisted in editing and publishing procedures for Enterprise agents and contributed to the NPSC Enterprise Newsletter, focusing on disaster preparation and FEMA-centric articles.Supported FEMA's National Coordination Team in drafting, editing, and publishing policies for the National Processing Service Center (NPSC). Completed a temporary assignment coordinating, supporting, and conducting training classes during the Immigration Project. Managed the Communications Department's MS SharePoint site for NPSC staff in Texas, Virginia, and Maryland, typing acknowledgment letters, writing letters and updates for customer requests, and communicating with executives about consistent customer issues.Facilitated interdepartmental communication, streamlined information flow, and enhanced overall efficiency. Coordinated with external partners and stakeholders to ensure timely and accurate dissemination of FEMA policies and updates.

Denton, Texas, United States

As a Human Services Specialist at FEMA, empathized with disaster-affected individuals and communities, addressing their needs and concerns. Communicated effectively with clients, colleagues, and other stakeholders verbally and in writing, while actively listening to their concerns and needs. Built and maintained strong working relationships with clients, colleagues, and external partners. Adapted to changing priorities, deadlines, and disaster situations, maintaining effectiveness and focus.Identified and resolved issues related to disaster recovery and assistance provision, processed monetary assistance to individuals following federal law during disaster recovery, and conducted detailed document research to ensure applicants met federal guidelines for assistance. Audited registrant files to determine recoupment of federal funds and gathered information for appeal projects. Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.Monitored and evaluated the impact of social services on the community, administered and tracked client service payments, and collaborated with others to manage numerous competing interests simultaneously, delegating tasks to maximize productivity. Provided support to social service disaster survivors in navigating available resources, utilized complex client management systems, both digital and manual, and maintained sensitive information in highly encrypted databases.Traveled to disaster areas on short notice as a liaison to assist the IRS in setting up disaster assistance registration, managed over 50 calls during peak times, and exceeded expectations 100% of the time for reviews and evaluations.

High School Diploma, General Studies

Education record

Paralegal Studies, Legal Assistant/Paralegal

Education record