As a Manager at Apple, my focus is on creating an environment for the store the thrive and constantly evolve. By tapping into the individual’s passions through various leadership skills, I am able to lead motivate and inspire innovation at its finest. Thus creating an environment of training, development and ownership.

Inspiring, motivating and challenging the retail team, while also supporting multiple commitments to customers and the team to provide excellent experiences to all.

While performing the role of an Expert, it was my responsibility to enrich the lives of customers and ensure the team did so as well. Leading in sales, product knowledge and diverse solutions, while influencing how we engage with customers to deliver the experience they have come to expect. One key focus was to turn mild curiosity into extreme interest and ownership.

As a Specialist, it was my responsibility to enrich the customers lives by uncovering their needs, understanding what’s possible with the technology, and unlocking the potential within them. Creating a world class experience for everyone.