• I partner with executive leadership to coordinate and prioritize projects regarding all technical needs including applications, infrastructure, Mergers & Acquisitions, Facilities, cybersecurity and improve business operations. • Map business processes and turn business requirements into technical specifications and using Agile methodologies. • Facilitate, lead, define and design the AVPs needs focused on business value through IT best practices. • Develop a deep knowledge of the business region and develop positive relationships, both horizontally and vertically. • Possess the business acumen required to manage relationships with business stakeholders, senior management, and IT Directors • Determine AVPs requirements and recommend modifications for operational applications and systems. • Work closely with Senior IT Director - Service Delivery to confer/determine/agree on AVPs technology needs and requirements that will advance business performance and enable them to meet their mission objectives. • Partner with Senior IT Director - Service Delivery and IT Manager – Enterprise Applications Architecture to ensure AVP customer satisfaction and business alignment. • Liaison with Area and Region-specific IT managers for all Tier I, II and III support issues; Escalate to IT Director Service Support where required. • Ensure that service delivery and service support processes are on track for consistent delivery for a high level of stakeholder expectations, in an effective and cost-efficient manner . • Be creative and innovative with regards to knowledge and awareness of IT industry trends and digital advances as they relate to new opportunities and business needs. • Solves customer challenges to produce effective and efficient solutions. Assist in managing the IT departmental communications function with AVP.

Strategic Technology Leadership: Lead the development and execution of the company’s technology strategy, aligning it with business goals and market needs. Drive innovation and manage technology resources.Project Management: Oversee all technology-related projects, ensuring they are delivered on time and within budget. Use PMP methodologies to manage project risks, scope, resources, and communications.Process Improvement: Implement Lean Six Sigma principles to streamline processes, reduce waste, and improve efficiency across the organization.Agile Leadership: Act as a Scrum Master, facilitating Agile practices across teams to improve collaboration and productivity. Promote a culture of continuous improvement.Cloud Strategy and Management: Develop and execute the company’s cloud strategy using Microsoft Azure. Manage cloud resources, ensure security and compliance, and optimize costs.Team Development: Build and lead high-performing technology teams. Foster a culture of innovation and continuous learning.Vendor Management: Manage relationships with technology vendors and service providers, ensuring the delivery of high-quality products and services.Budget Management: Develop and manage the technology budget, making strategic investments in technology that support the company’s goals.

Strategic Planning: Develop and implement IT strategies that align with the organization’s objectives. Collaborate with C-Suite to identify and prioritize technology initiatives. Evaluate emerging technologies and provide recommendations for adoption or integration. “Digitization” initiatives for legacy manual processes Infrastructure Management: Oversee the design, implementation, and maintenance of the organization’s IT infrastructure. Ensure network security, scalability, and reliability. Manage hardware and software procurement, upgrades, and vendor relationships. Security and Compliance: Establish and enforce IT security policies and procedures. Monitor and respond to security threats, breaches, and incidents. Ensure compliance with relevant regulations and industry standards. Project Management: Lead IT projects from initiation to completion, ensuring they are delivered on time and within budget. Mitigate risks and resolve project-related issues. Budget Management: Develop and manage the IT budget, including forecasting and cost control. Identify cost-saving opportunities and optimize IT spending. Vendor Management: Evaluate and negotiate contracts with IT service providers and vendors. Monitor vendor performance and ensure adherence to service level agreements. Disaster Recovery and Business Continuity: Develop and maintain a comprehensive disaster recovery and business continuity plan. Conduct regular testing and drills to ensure readiness. IT Governance: Establish and maintain IT policies, procedures, and documentation.Ensure IT governance and compliance with internal and external regulations.

Oversee the IT service desk and service delivery operation across the Americas (Houston, Rochester, Winston-Salem, Milwaukee, Providence, Tulsa, Mexico, Brazil, Chile and Canada) to deliver services that achieve business outcomes in line with organizational objectives, whilst promoting a culture of continuous improvement.Working with a global team we proactively manage the successful delivery of services to internal customers.Manage the global ticketing system, distributing tickets received and managing outages/emergencies.

Responsible for leading daily Scrum stand ups to plan, forecast and conduct retrospectives in 3-week (sprint) Iterations for IT support projects in Houston, Austin, San Antonio, Phoenix and Dallas.Host quarterly and annual budget reviews with Senior Leaders in various business units and geographies to meet the business needs. Responsible for the coordination and completion of projects within the information technology department.Responsible for setting deadlines, responsibilities, updates and coordination with vendors, leadership and end users with “as needed” updates on status of Project. Responsible for creating standards and modifying roles using PowerShell and Microsoft Azure Portal.Implement and troubleshoot the continued operations of critical pieces of IT infrastructure, including servers, storage, backup, disaster recovery and systems and network monitoring.

Responsible for creating standards for server and desktop operation systems, maintain group policy, security settings, system authorization access request records, and the Active Directory.Deploy operating system updates, software patches and hardware or other network infrastructure upgrades.Implement and troubleshoot the continued operations of critical pieces of IT infrastructure, including servers, storage, backup, disaster recovery and systems monitoring

Proactively responsible to monitor incidents and resolve, technical support, scheduled maintenance, network configuration of the entire Center Point Energy network infrastructure.Implement various types of critical network configuration changes for Cisco routers/switches/firewalls, T1/T3/OC3 circuits, WiMAX communications, UPS systems, generators, fire panels, site security systems, IP addressing, WAN technologies extending switched networks with VLAN’s, determining IP routes, troubleshooting point-to-point connections, MPLS connections and Routing protocol to support the Center Point Energy network infrastructure. Test and verified Point to Point protocol from LAN to WAN.Work closely with network engineers, field technicians and telecom carriers to troubleshoot and resolve various types of network issues and outages to reduce the risk of any direct impact to the real-time operations of the electricity power grid.

Perform Tier 1, 2 and 3 troubleshooting with evaluating, and prioritizing incoming telephone, e-mail, and on-site requests for assistance from clients experiencing problems with hardware, software, networking, and other computer-related technologies in a timely fashion.Established voice and data networks by running, pulling, terminating, and splicing cat 5 and coaxial cables; installing telecommunications equipment, routers, switches, multiplexers, and alarm/fire-suppression systems.

Bench tested components of and maintain radar systems, radar and tactical displays, IFF/SIF equipment, radar altimeters, Doppler navigation equipment, radio navigation equipment, analog computing devices, communications systems, CIC and electronic countermeasures equipment, laser and fiber-optic equipment, infrared devices, recorder systems, and aircraft digital data systems; Followed standard checkout procedures to locate malfunctions; read schematics and block diagrams; used basic and RF electronic test equipment and specialized system test equipment; completed maintenance forms; inventoried parts and supplies.