My journey as Program Manager at Yondu, Inc. is marked by a commitment to delivering projects that achieve organizational goals within schedule, budget, and quality standards. With a foundation in Industrial Engineering from the Polytechnic University of the Philippines, I excel in structuring teams and strategies to optimize operations and drive service excellence.Our team's success in certifying 46 out of 50 employees in ITILv4 reflects my focus on enhancing IT Operations and Incident Management skills across the organization. My ITIL certifications underpin a robust approach to Customer Relationship Management, fostering client retention through meticulous service delivery and feedback analysis.