Kenneth Dean Email & Phone Number

Louisville, Kentucky, Us

Facilitated Scrum and SAFe practices across multiple teams, resulting in significant improvements in sprint delivery efficiency and product quality.Mentored and coached team members and Product Owners, enhancing agile skills and increasing team velocity by promoting effective collaboration and self-organization.Implemented process improvements that removed key impediments, boosting team productivity and accelerating project timelines.Utilized data and team metrics to enhance predictability and capacity planning, achieving higher accuracy in sprint commitments and delivery outcomes.Collaborated with Scrum Masters and Agile Coaches to standardize Agile practices, contributing to improved organizational agility and streamlined workflow processes.

San Jose, Ca, Us

Directed global IT operations during a period of rapid growth, scaling the company from 150 to 500 employees and expanding into new markets in the UK, Germany, and Australia. Enhanced operational efficiency by 50% and supported business expansion through strategic technology deployment.Managed a global IT support help desk with 24/7 availability, catering to both technical and non-technical users across multiple time zones. Improved service satisfaction by 45% and reduced incident resolution times by 50%.Implemented an enterprise-wide IT governance framework based on COBIT 5, enhancing decision-making processes by 40%. Ensured compliance with international regulations such as GDPR and ISO27001, leading to successful certification within 12 months and securing contracts worth $10 million.Drove innovation by migrating on-premises infrastructure to Microsoft Azure and introducing virtualization technologies like VMware ESXi. Achieved a 40% reduction in infrastructure costs (saving $5 million annually) and improved scalability by 60%, enabling rapid deployment of services.Directed cybersecurity strategy by deploying advanced threat detection systems such as CrowdStrike Falcon and Splunk Enterprise Security. Established a Security Operations Center (SOC), reducing security incidents by 50% and preventing data breaches.

Santa Clara, California, Us

Strategically launched a 24/7 Network Operations Center, enhancing capabilities to support global expansion and improving service reliability by 35%. Built and led a team of 15 NOC engineers, reducing incident response times by 50%.Implemented predictive analytics and AI-driven monitoring tools using Dynatrace, and developed models with Python and TensorFlow. Proactively identified potential issues, reducing downtime by 60% and saving approximately $2 million annually in potential revenue losses.Developed a long-term infrastructure roadmap aligning NOC capabilities with future product launches and scaling requirements. Integrated cloud services with AWS and Google Cloud Platform, accommodating user growth from 10 million to 30 million users.Advised executive leadership on network investments, recommending SD-WAN technology and network virtualization. Optimized capital expenditures, contributing to a 25% improvement in ROI and saving $1.5 million through negotiated contracts with Cisco and Juniper Networks.Established strategic partnerships with global ISPs like AT&T and Vodafone, enhancing network performance and user experience across key markets. Reduced latency by 40%, leading to a 20% increase in customer satisfaction.

Santa Clara, Ca, Us

Transformed the service desk into a strategic asset by implementing the ITIL framework and introducing a tiered support structure. Aligned support services with business objectives, improving customer satisfaction by 40% and reducing ticket backlog by 35%.Deployed ITIL best practices including Incident Management, Problem Management, and Change Management. Trained a team of 20 support agents, reducing incident resolution times by 50% and improving first-call resolution rates by 45%.Developed a self-service portal and knowledge base using ServiceNow's platform, incorporating AI chatbots and over 500 knowledge articles. Decreased support tickets by 35%, saving an estimated 1,500 support hours annually.Integrated service desk metrics into organizational KPIs, creating dashboards with Mean Time to Resolution (MTTR), ticket volume trends, and customer satisfaction scores. Presented monthly to executives, driving data-driven decisions and enhancing IT service efficiency by 30%.Led the global rollout of ServiceNow platform enhancements across North America, Europe, and Asia-Pacific, ensuring consistent adoption and user experience. Achieved a 95% adoption rate and boosted IT team productivity by 20%.

Seoul, Kr

Directed large-scale IT projects aligning with corporate strategic goals, including global SAP S/4HANA ERP implementations that standardized processes across five countries. Improved data accuracy and reduced operational costs by 25%.Orchestrated the consolidation of data centers using VMware and EMC storage solutions, achieving operational efficiencies and a 25% reduction in maintenance costs (saving $3 million annually). Improved system uptime by 15%.Established strategic alliances with key technology partners such as IBM and Dell Technologies, enabling access to innovative solutions like IBM Power Systems and Dell EMC storage arrays. Maintained a competitive edge in the market and supported new product development.Led cross-cultural teams of over 50 members in executing international IT initiatives, enhancing global collaboration and achieving project milestones ahead of schedule by 20% and under budget by $1 million.Advised senior executives on emerging technology trends including IoT, 5G, and AI. Influenced strategic investment decisions totaling $50 million in R&D, future-proofing the organization's IT infrastructure and positioning LG Electronics as a leader in the IoT market.

Greenwich, Ct, Us

Strategically optimized IT infrastructures for diverse clients, designing scalable network architectures with Cisco Nexus switches and Juniper routers. Supported business growth and reduced operational costs by up to 35%, enabling user expansion from 500 to 2,000 employees.Advised senior leadership on aligning IT capabilities with long-term business objectives, recommending adoption of cloud services like AWS and Microsoft Office 365. Improved time-to-market for new products by 50%, enhancing competitive advantage in fast-paced markets.Led cloud migration initiatives, transitioning legacy systems to AWS EC2 and Microsoft Azure, enhancing agility and scalability. Introduced new SaaS offerings that increased revenue by 25%.Developed and implemented comprehensive cybersecurity strategies, establishing robust security frameworks based on the NIST Cybersecurity Framework. Protected critical assets and ensured compliance with industry regulations like HIPAA and PCI DSS, reducing security incidents by 70% and passing all regulatory audits.Collaborated with cross-functional teams to integrate advanced technologies such as VMware vSphere virtualization and automation tools like Ansible and Puppet. Improved overall efficiency by 40%, reduced manual errors by 60%, and accelerated software release cycles by 50% through DevOps practices.