Kenneth Duong Email and Phone Number

Full-Service Detective Agent providing a wide array of confidential and professional investigations for law firms, insurance companies, individuals, private organizations and corporations.• Criminal and civil investigations, e.g., insurance claims and fraud cases, child custody and protection cases, missing-persons/witness location cases, etc.• Manage program or project schedules, milestones, scopes, quality controls, risk and communication management, and budgets from preliminary stages through design, development, operation and de-commission/close-out.• Coordinate or administer all phases of assigned contracts from inception to completion including identifying what is needed to accomplish program mission requirements.• Background investigations including pre-employment checks, public records/case research to retrieval.• Compile, track, and analyze data from court documents to be used as evidence in pre-planning stages of diverse assignments.• Conduct thousands of hours of field surveillance spanning the entire San Francisco bay area.• Oversee mission support services to coordinate, plan, and guide a team of investigators to insure the highest percentage of success.• Compile and write hundreds of detailed case reports for use in court trials as evidence.• Perform process of service on behalf of parties to a lawsuit, which includes handling, and composition of court documents.• Conduct in-depth witness interviews of incidents/accidents.• Serve as an expert witness in court for assigned cases.• Employ methods of social engineering, which often involved physical presence at residences, to successfully develop and complete skip trace efforts of subjects.

Spearheaded Quality Assurance efforts during integration of new internal software in department that resulted in increased functionality and performance by 100%.• Certified on and monitored KLA Archer, OCD Nanometrology, and Hitachi CDSEM entities.• Evaluated different layers in Photo/Metrology process.• Discerned and judged overlay grade of "box-in-box" and target production lots; emphasis on EAMR wafers.• Utilized quality control data management/monitoring system to analyze wafer data.• Followed processes and procedures for recording and correcting QC issues.• Participated in weekly team meetings with supervisors and co-workers to provide feedback and new ideas.• Daily tasks included continuous written communication via e-mail with supervisors, engineers and co-workers.

Provided front-end support to customers and provided back-end support to business.• Delivered excellent customer service while catering to the specific needs of the individual. • Collaborated with vendors, distributors, and internal buyers to maintain satisfactory inventory levels.• Entered data into sales system and provide sales support for agents.

• Responsible for Quality Assurance Control of JPEG images in Google Books project.• Established error definitions to grade and sort images for final integration.• Experienced with Linux based system.• Edited multiple volumes of meta-data to ensure high quality images.