Kenneth Echols Email and Phone Number

• Administration of medication assistance programs to drive cost containments within a Hospital system utilizing Pharmaceutical Manufacturers, “Patient Assistance Programs” via application process for indigent patients without third party prescription coverage.• Maintained contact with patients, nurses, doctors, social workers and pharmacy personnel to ensure high levels of service.• Extensive patient evaluation to determine eligibility for the Pharmaceutical manufacturers “Patient Assistance” programs.• Monitored and tracked value of drugs for billing and reporting via monthly and quarterly reports

• Placed orders to vendors based upon customer’s requirements – quality, specification, price and required delivery date.• Processed sales orders and shipped materials either from warehouse or vendor’s plant. • Expedited shipments as required through interaction with vendor, brokers, transportation agencies and other related functional departments. • Monitored customer stock and open stock programs and followed up with sales representatives and/or customers regarding inventory releases. • Addressed requests for price quotes, packaging information, sales history, and technical documents, i.e. Certificate of Analysis and product specification.

• Responsible for verifying the accuracy of the monthly commission dollars calculated through SAP.• Processed and distributed a monthly commission report to the managerial staff and Accounts Payable department.• Developed Excel macro which expedited the processing of the monthly commissions and payments to the distributor accounts.• Tasked with issuing monthly commission credit memos for distributor accounts through SAP.• Input and maintained customer master data in SAP i.e. payment terms, shipping instructions and product lists.• Managed daily account activities inclusive of: third party invoicing.

• Primary point of service for account territory worth over $10 million in annual sales.• Consistently reduced outstanding territory dollars by 30%• Provided inventory management support by alerting purchasing organization of new business initiatives and changes in account ordering patterns.• Suggested new or substitute products that have significantly increased sales and gross profit for territory.• Acknowledged by Region Director for maintaining critical support during periods when dedicated sales representative was unavailable to service territory.• Presented Monthly Territory and Quarterly Business reviews to supervisor and senior management.• Acknowledged for consistent adaptability and prompt utilization of new software implementation such as SAP/R3, CRM, and DMC. • Consistently achieved or surpassed company and departmental MBO’s.• Recognized by management for demonstrating integrity, customer- focus and results orientation in meeting accounts’ needs.• Traveled to account sites to resolve service and Accounts Receivable issues.• Recognized by customers for exceptional service and attention to their accounts’ specific or special needs through verbal and written testimonials.• Mentored and assisted with training new employees in department initiatives and company goals.• Responsible for order entry, resolving problems related to back orders, product quality complaints, product substitutions, shipping errors and returns.• Developed instructional presentation and conducted classes on the selling strategies of company internet site.• Informed sales force of potential leads for increasing sales of self manufactured and private label products