My company focuses on helping business leaders develop management skills within their organizations. With decades of management experience, I help untrained and under-trained managers learn how to manage their team and serve customers successfully.I also speak to groups about topics relating to management, metrics, and developing outstanding customer skills. If you are a member of a group that might benefit from learning about these things, please have someone connect with me.Service Manager TrainingI offer industry-specific training for the BTA channel, helping both new and seasoned service managers improve their skills. My programs include focusing on people management, leadership development, customer service, and managing essential metrics. Management TrainingI help owners and managers enhance their leadership style, motivate their teams to achieve maximum results, and deliver world-class customer service.If your company could benefit from providing better service, or your managers could benefit from improving their skills, we should have a conversation."Whether a new manager or seasoned leader of men, Ken Edmonds' approach to service management training for the copier industry will help you take an honest inventory of your management style and focus on how to improve it. The skills Ken teaches are easily accessible to all and have real, tangible effects on your department if you apply them. Setting S.M.A.R.T expectations, fire prevention, and working to better your team members — even if it means you might lose them — are just a few of the items that resonated with me and that I have worked to implement in my department. I would highly recommend the class to anyone looking to sharpen their people management skills, as well as understand particular metrics that help to identify where attention may be needed to maximize efficiency."— Rick Hays, Eakes Office Solutions, Grand Island, NebraskaThis is just one of the comments received from past students. You can find more testimonials on my website. https://www.22ctymgmt.com