Kenneth Edwards Email and Phone Number

Manage National and Alamo Car Rental at Richmond International Airport

Develop new management trainees by teaching them the "Enterprise Way" of providing exceptional customer service, overcoming objections as to provide a more complete solution for the customer, how to manage/grow the business by intimately knowing all the numbers (how we stand currently and how we can improve)Maintain and improve relationships with our current partners and constantly look for ways to provide more service. Setup new business accounts in order to grow our fleet size. Manage expenses and increase revenue to positively affect our operating profit

Provide retail, corporate, business and dealerships with a complete solution for their car rental needs all while giving exceptional customer service. Responsible for growing the business by reaching out to new potential clients as well as developing and growing business within our current partnerships.

* Collaborated with an international relief and development organization to enhance IT infrastructure and support global operations* Administered computer and network systems for seamless operations, resulting in improved performance metrics* Conducted technology training for team members to enhance their skills for successful mission trip deployments

* Oversaw a high-performing technology support team of 15, achieving efficient repair and servicing of computer, camera, video, and entertainment technologies* Managed comprehensive HR practices, HIPPA regulations, and EPA compliance to uphold organizational standards* Expertly installed and configured cutting-edge home technology systems encompassing wiring, software, and programming

*Increased revenue from 85% YTD to 140% YTD within 5 months *Promoted to manage the largest volume store in the district within 6 months of being hired *Responsible for recruiting, hiring and training a staff of 10-25 employees and two assistant managers *Accountable for inventory integrity, maintenance and repair of engraving machines, loss prevention, budgets, schedules and managing store P&L *Responsible for high efficiency production and customer satisfaction

*Implemented new system for submitting and managing IT requests *Delegated/Escalated each project to the appropriate developer and followed up with the progress and completion of each task with documentation *Responsible for approving IT budgets, network upgrades, identifying any security threats and providing desktop and software support for the company onsite and remotely