Kenneth Espera Email & Phone Number

Philippines

Makati, National Capital Region, Philippines

• Part of the on-site support team at KMC Armstrong Corporate Center involved managing IT-related requests and concerns from clients who were tenants at the site.
• Performed daily tasks included conducting thorough physical checks of meeting rooms, boardrooms, common areas, and server rooms, along with performing Wi-Fi speed tests on each floor as part of the checklist.
• Promptly addressed IT-related issues and requests raised by clients through email or the in-house ticketing system,… Show more
• Promptly addressed IT-related issues and requests raised by clients through email or the in-house ticketing system, focusing on Internet connectivity and desktop/laptop issues and ensuring efficient resolution and.
• Managed network troubleshooting tasks included checking network appliances in server rooms, testing Ethernet ports across different offices, and tracing Ethernet ports for floor plan updates.
• Fulfilled IT-related requests included deploying and moving company-owned IT assets, preparing, and setting up desktops and laptops, and managing assets by updating tags.

Muntinlupa City, National Capital Region, Philippines

• Part of Retail IT Helpdesk support for Shell stations nationwide, responsible for handling POS-related concerns and inquiries.
• Conducted remote troubleshooting via phone or utilizing the BeyondTrust application.
• Performed on-site tasks such as preparation, configuration, and troubleshooting of POS hardware.
• Configured and troubleshooted gasoline pumps on-site.
• Provided training for new POS users during station commissioning.

Las Piñas, National Capital Region, Philippines

• Assigned as part of the Helpdesk Section with responsibilities encompassing the installation, troubleshooting, and upgrading of computer hardware, software, computer networks, and peripheral equipment at the hospital.
• Attended service calls and provided on-site technical support, troubleshooting, and assistance to hospital end-users.
• Carried out other IT-related requests such as the deployment and movement of desktops. Reformat and OS installation in desktops and laptops of the… Show more
• Carried out other IT-related requests such as the deployment and movement of desktops. Reformat and OS installation in desktops and laptops of the company are catered
• Undertook scheduled on-call, weekend, and holiday duties to address the technical needs of end-users outside regular working hours.
• Created and submitted daily and weekend reports listing the service calls and helpdesk requests attended to by the Helpdesk Section throughout the day. Show less

Parañaque, National Capital Region, Philippines

• Received training to utilize, configure, and troubleshoot the company's product line of Gestetner copiers and copy printers.
• Engaged in fieldwork alongside the team, facilitating the setup and installation of copiers purchased by clients.
• Executed additional responsibilities and addressed IT-related tasks, including computer reformatting and basic network troubleshooting.

Las Piñas, National Capital Region, Philippines

• Accomplished the project of setting-up and configuration of the company server based on their needs including the documentation provided to them.
• Major changes done on the server such as it runs on the latest version of CentOS Operating System, used the space of its hard drives for storage of the company’s files and they can upload and host their developed.
• Reformatted the Company Laptop and four Desktop Computers of one of their… Show more
• Reformatted the Company Laptop and four Desktop Computers of one of their client company, in which they returned into normal and performed well.
• Troubleshot the connectivity problem experienced by two computers of one of their client company and restored the internet access on them. Show less

Rosario, Cavite

• Helped in cutting bundled wires and repaired rejected wires, which decreased the workload of our co-workers.
• Finished the 80-hour Immersion with complete attendance.
• Followed the instructions given by our superiors and executed them.