Kenneth Ferrer Email & Phone Number

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Richmond, Victoria, Australia

• Install and configure software and hardware (desktops, laptops, and other devices.)• Log, review, escalate and clouser of network incidents in the ITSM toolset.• Providing solution to health staff and VMO enquiries (Account settings, Application, Network – Wired and Wireless connection, etc.) • Installation of work applications through SCCM within the Epworth network.• Providing support to Office 365 applications mainly Teams and Outlook.• Recovering missing and deleted files from the network drives.• Preparing and logging of diagnosis and resolution of network faults(Wireless and Wired connection).• Troubleshooting issues and outages• Administering Apple devices wireless connectivity instructions and documentations.• Troubleshooting and providing solution to users about network drives folders.• Providing specialist skills in supporting and troubleshooting VMO’s devices (MAC, iPhones, iPad, Android) network problems.• Ensuring that all sites have network connections for all staff and patients to use.

Melbourne, Australia

• Administers desktop to laptop migration• Manages Office 365 accounts with application support (Word, Excel, Powerpoint and Teams)• Assisting in major planned events such as power down and disaster recovery (UPS)• Manages remote desktop maintenance and support• Developed organizational units in Active Directory (AD) and managed user security with group policies• Created and maintained email addresses and distribution lists in MS Exchange.• Served as primary point of contact for issues related to workstation hardware and

• Provides solution to client enquiries (Account settings, Printer Issue, Outlook, etc.)• Administers account settings for students, staff and contractual clients• Administers troubleshooting of desktops, laptops, and other devices• Involved in re-imaging classroom and staff computers

Ncr - National Capital Region, Philippines

• Engineered test plans scenarios, scripts, and procedures• Analysed system modifications before the implementation to the system• Maintained Blind, Manual, Regression and negative testing• Mastered HP Application Lifecycle Management for agile testing• Communicated scrum meetings and other agile activities• Administered support to desktop installation for clients• Performed Active Directory to allow permissions for the application installation

Ncr - National Capital Region, Philippines

• Created spread sheets in MS Excel to record data• Facilitated Cloud based software testing• Maintained Blind, Manual, Regression and Negative testing• Tested and performed basic troubleshooting of PC, MAC, Tablets and Mobile devices• Solved desktop support issues for clients

Ncr - National Capital Region, Philippines

• Completed software diagnostics for Mac computers, programs (e.g. iLife; iWork)• Delivered excellent customer service• Broadened support for IOS devices and applications• Troubleshoot IOS devices and Mac computers• Integrated Microsoft to Apple Software• Performed migration of data from Microsoft to Apple and Apple to Apple• Maintained live and Phone customer interaction• Marketed for apple devices and accessories

Bachelor’S Degree, Information Technology

Bachelors in Information Technology major in Cloud Computing

Bachelor’S Degree, Information Technology

Activities and Societies: Junior Philippine Computer Society, IT basketball team and Flag football club.Graduated at Southville.