Facilitate support team’s duties in providing technology services such as project management, network, voice, and data infrastructure support, to All American Teck clients. Manage day to day field support services for largest client’s distributed VOIP and data network. Coordinate with management regarding internal technology planning and customer support operations. Assist with scheduling and product ordering to ensure timely client service and project implementations.

Provide systems support as part of a five-member help desk team to staff for a 400 employee wealth management firm in northern Palm Beach County and remote offices. Duties entail support of end user applications, remote connectivity, and first level server support in a Microsoft Windows, VMware, and Citrix environment. End user and server support conducted mostly through phone and remote access utilities.

Systems integrator providing design of and support for voice & data systems, access control, CCTV, audio-visual solutionsProvide logical network design, network administration and support for customers in a variety of industries and municipalities as well as recommendations regarding network topology, scalability, survivability, and maintenance of all aspects of customer networks. Install and support physical network infrastructure components, server and client nodes, wireless network technologies, and backup solutions. Integrate customer networks with WAN service provider networks. Act as project manager for client network migrations, server migrations and SAN-based VMware multi-physical host virtualization solutions, and new construction implementations. Provide interim IT Director services to the City of Parkland. Interface with Argent Systems teams to complete ongoing projects. Interface with additional outside vendors providing services for customer base. Implement Track-It help desk ticketing system for municipal client. Primary systems include MS Windows Server 2008 & 2003 active directory networks; VMware ESXi 5.0 and 4.1 virtualization, MS Exchange 2010-2003 messaging systems, MS Office 2010 - 2000, MS Windows 7/Vista/XP and Apple Mac OS X workstations; CA ARCserve and Symantec backup solutions; Cisco, Watchguard, SecureComputing, Kerio WinRoute firewalls; Microsoft DFS, DNS, DHCP, WINS, TCP/IP.

Continued as EdVerify employee - Network management for small business LAN that grew to 25 users, 17 servers, and over 50 local and remote systems providing infrastructure for online web-based background verification solution, encompassed by two offices and numerous client locations. Migrate network from single domain controller to a multi-domain controller Active Directory architecture. Establish and maintain positive relationships with vendors to sustain ongoing operational needs. Provide solid coordination with key corporate groups during office expansions and growth of technology infrastructure and architecture. Recommend, acquire, test, and deploy web-based technologies to allow employees better access to corporate email and contact management systems for more productive workflow. Managed and coordinated duties for two additional support staff. Systems included NT4 and Windows 2000 servers, Exchange 5.5, IIS 5, SQL 2000, Microsoft DNS, HP print servers, Windows 2000 and XP workstations, MS Office 2000 and Veritas Backup Exec; TCP/IP, DNS, DHCP, WINS.

Network management for small business LAN that grew to 25 users, 17 servers, and over 50 local and remote systems providing infrastructure for online web-based background verification solution, encompassed by two offices and numerous client locations. Migrate network from single domain controller to a multi-domain controller Active Directory architecture. Establish and maintain positive relationships with vendors to sustain ongoing operational needs. Provide solid coordination with key corporate groups during office expansions and growth of technology infrastructure and architecture. Recommend, acquire, test, and deploy web-based technologies to allow employees better access to corporate email and contact management systems for more productive workflow. Managed and coordinated duties for two additional support staff. Systems included NT4 and Windows 2000 servers, Exchange 5.5, IIS 5, SQL 2000, Microsoft DNS, HP print servers, Windows 2000 and XP workstations, MS Office 2000 and Veritas Backup Exec; TCP/IP, DNS, DHCP, WINS.

A global consulting firm providing information technology and communications servicesJupiter Medical Center: Network support for 350 user Novell/NT network, Windows 98/95 and NT Workstation 4.0 clients. Y2k testing and migration, O/S and internet browser upgrades, memory installation. 150 Dell pc rollout, local printer installations, assist with departmental Novell to NT migration.

A midsize public accounting firm providing accounting, tax and consulting services for middle market clientsAdminister a 100 plus user WAN encompassing two offices in Connecticut. Support 115 user Novell/NT network, maintain and support Novell and NT servers, setup and administer all Novell and NT user accounts, setup and administer all email accounts, maintain and upgrade server and client hardware, configure desktop/notebook operating systems and network connectivity, carry out help desk duties, support HP printers, remote software installation via Wininstall, new staff software training; Install UTP and coaxial cabling, integrate new telephone and modem lines; Streamline administrative duties for IT department, creation of inventory tracking database using MS Access for hardware/software, supervise new technical support staff, configure multi-purpose training room for Novell/NT network connectivity; Design and maintain HTML based web pages, web graphics creation, FTP uploads. Systems included Novell 4x and 3x servers, NT4 servers, HP and CASTELLE print servers, Windows 95 workstations, and MS Office 95.