• Consistently exceeded sales quotas,15% increase in revenue year-over-year by effectively prospecting, nurturing leads, and closing high-value deals of vehicle Grill Emblem replacement prototypes for car dealership chain based in New Orleans• Built and maintained strong, trust-based relationships with key clients, resulting in high client retention rate and expanding business opportunities from local vehicle chains to national accounts.• In-depth understanding of 3D printing technologies and materials.• Conducted market research to identify emerging trends and competitive insights, leading to development of targeted sales strategies that capitalized on industry shiftsin materials and material costs.• Collaborated closely with product development and customer support teams to ensure seamless project execution and customer satisfaction, ensuring timely product delivery and minimal quality control issues.• Built and strengthened relationships with new and existing accounts to drive revenue growth resulting in a 13-17% increase year-over-year

• Collaborated with commercial construction teams to understand project requirements and provided IT solutions for efficient project execution to meet hard deadlines.• Conducted extensive research and development to identify emerging technologies and trends within Commercial Construction resulting in a streamlined process of turning Architectural/ Structural Engineering designs into user friendly Augmented and Virtual reality applications for easy client utilization.• Integrated augmented reality (AR) and virtual reality (VR) technologies to facilitate enhanced visualization and client engagement during design phase moving timelines forward several months allowing for greater efficiency and ensuring clientretention.• Provided technical support to construction teams during project execution, troubleshooting IT-related issues, ensuring smooth operations and peace of mind for our clients.• Developed and maintained documentation for advanced IT solutions of Dynamo for optioneering needs, ensuring easy access and knowledge sharing across teams.• Met with project stakeholders on regular basis to assess progress and adjust as needed to align with client needs.• Met with project stakeholders on a regular basis to assess progress and adjust.• Identified program obstacles and communicated possible impacts to team aligning all fronts and creating a streamlined process for think tank idea implementation.

• Led and mentored several teams of IT service professionals.• 23% improvement in team productivity and customer satisfaction scores.• Championed customer-centric strategies, resulting in improved customer retention rates and increased upsell opportunities.• Streamlined service delivery processes, reducing response times and enhancing efficiency.• Implemented best practices, 15% increase in service ticket resolution rates.• Collaborated with cross-functional teams, including engineering and product development, to address complex technical issues and ensure seamless service delivery.• Utilized data-driven insights to assess service performance, identify areas for improvement, and make data-backed recommendations for service enhancements.• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.• Met with customers to discuss service needs and offer available solutions.• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.• Implemented strategies to increase customer service satisfaction ratings.• Met with customers to discuss service needs and develop effective and practical solutions.