Kenneth Frame, Mba, Cssbb, Ccc Email & Phone Number

Fort Worth, Texas, US

Villanova Di San Daniele, Udine, IT

• Lead nationwide operations for the warehouse, distribution, and customer service teams supporting estimated annual revenue of $45.6M.
• Lead Operations to support LIMA US record distribution and sales.
• Collaborated with local Supply Chain and the HQ in Italy to improve order quantity optimization to minimize inventory waste/surplus and minimize backorders.
• Trained and developed training material to standardize processes (pervasive tribal knowledge at the beginning). Included organizing and facilitating marketing and sales surgical procedure training of the CS and.
• Developed and executed reverse logistics programs for loaned and expiring medical devices and instruments
• Optimized customer service priorities to improve timeliness of invoicing.

New Castle, Delaware, US

• Promoted to lead Texas statewide operations reporting to VP Operations leading Service, Production, Maintenance, and HR. Lead and developed 5 direct reports and 80+ indirect reports to achieve and support growth from.
• Executed two acquisitions, two expansions, and one divestiture that were successful and contributed towards growth for the company (facilitated competitor acquisition and operations in Dallas and expansion to Houston.
• Collaborated with local and executive leadership to achieve the Healthcare Laundry Accreditation Council (HLAC) certification.
• Selected, coached, and developed 10+ direct reports and several front-line associates that resulted in multiple promotions and relocations from legacy markets that supported rapid.
• Championed PMO process for production leadership to support process improvements and lean which resulted in savings in excess of $120,000 annually and efficiency gains of more than 20%.
• Proficient in organizational design and created and executed change from one-shift to two-shift operation to support rapid growth.

New Castle, Delaware, US

• Earned the Nixon Medical RSD Golden Circle Award in 2016 for the highest performing team on both customer satisfaction and revenue growth (NPS Green).
• Relocated from Maryland to Texas in May of 2017as a lateral move as an RSD to support the newly acquired business.
• From January 2018 to October of 2018 team earning the most awards for best performance for growth and customer satisfaction.
• Successfully orchestrated several hundred contract negotiations to provide consistent customer base to aid company growth (some exceeding $1.5M annually).
• Directed daily/weekly leadership production and service department meetings, continuous improvement meetings, management, and employee performance coaching.
• Served on the Maryland Safety Committee, Continuous Improvement Committee, and on the Nixon Fit Health Committee.

New Castle, Delaware, US

• Coordinated team training and high level execution servicing of customers across D.C., Northern Virginia, and Southern Maryland.
• Lead team of 4 route service reps from Red customer satisfaction levels to Grey in 6 months.
• Served on safety committee and lead initiative for act safely form submission to encourage multicultural engagement.
• Coordinated and supported a multitude of customer agreement renewals that resulted in securing business that totaled several thousand dollars per week.
• Coordinated resolutions with team and production leadership to meet and exceed ever-changing customer needs and demands.

Salt Lake City, UT, US

• Managed a team of service sales representatives to achieve company growth and stability.
• Managed and coordinate service schedule, account receivable collections, inventory management, customer contract negotiations and agreements, new account setup and installation, warehouse personnel and inventory, and.
• Managed district that grosses $2.5 million in annual revenue.
• Conducted daily banking deposits from route collections.
• Trained new hires on job specifications and expectations.
• Lowest lost business in region for three quarters.

Mason, OH, US

• Managed and supervise a team of sales service representatives to achieve company growth and stability. Completed training and installation of OSHA facility safety protocols and requirements.
• Reorganized management of fleet of company product delivery vehicles that included implementing fleet PM program. Effectively managed fleet expenses to be under budget by more than $33,000 while reducing down time from.
• Orchestrated an improved account installation route operation including monitoring and control system.
• Directed locker purchases and retrievals, and facilitated personal route computer (PRC) maintenance and usage.
• Analyzed, drafted, presented and implemented new policies and procedures concerning fleet, check-in operations and auditing, and new installation operations to management staff and company

New Castle, Delaware, US

• Coordinated team training and high level execution servicing of customers across D.C., Northern Virginia, and Maryland.
• Lead team of 6 route service reps.
• Coordinated and supported a multitude of customer agreement renewals that resulted in securing business that totaled several thousand dollars per week.
• Coordinated resolutions with team and production leadership to meet and exceed ever-changing customer needs and demands.

Master Of Business Administration (Mba), Mba

Bachelor Of Science - Bs, Business Administration And Management, General