Kenneth Gómez Email & Phone Number

Implemented web based solutions for small business in need of improving, maintaining and creating their websites and different landing pages using Elementor so that our clients are able to provide the best experience to their customer and increase their visibility online thus increasing their revenue.Developed a website for a client that was able to process payments for their tours that also scheduled and reserved spaces.I'm still creating my web portfolio but in the meantime you can check out this websites:https://casafrisons.com/en/ https://lasendacostarica.com/en/ https://costaricagreenair.com/en/ https://carmonair.com/

Costa Rica

Currently using the LAMP stack implementing payment solutions to bring people and businesses seamlessly together, while driving the company's need for robust data architectures to enable business intelligence.Boosted team efficiency by 90% by implementing user friendly interfaces that reduced repetitive work. Diminished the chargeback response rate by 70% by implementing APIs and Webhooks, decreasing fines made to the business.Maintained and developed in a real time data analitycs tool with an ETL to couchDB and managing packages with RabbitMQ.Developed a SFTP to send data required in a data lake and an ETL.Guided more junior developers on different ways to implement new developments and best practices on how to properly code based on the company standards, also explaining and clearing out any doubts that they may have regarding the code.

Costa Rica

April 2021 to September 2021 (6 months)I Maintained and supported computer systems, networks and software in the organization, helping other co- workers in resolving technical issues with hardware and software.Managed information recovery from non working computers with the use of deep knowledge in windows. Admnistrated Active directory servers to ensure security and proper management of the companies information.

Costa Rica

Specialized in the product after a short time working in the company, I was in charge of helping other co- workers with complex product related questions in banking issues. Decisiveness and problem-solving skills were key to take the right decisions.Significantly improved the adherence to regulation in the banking field coaching customer service agents providing accurate information.I gave presentations based on common issues made by the customer service agents and how to solve them while preparing them for upcoming updates in the banking system.

Costa Rica

Handled customer inquiries and provide solution for potential problems that may come with the product they have.I was regarding as one of the fasting growing customer service agents due to my hardwork and focus on improving my knowledge being self-taught in the product while providing a great customer service, which led me to scale to a different position in record time.Strictly adhered to the business needs and never committed a business critical behaviour which led me to have a perfect record inside the organization.

Costa Rica

Troubleshooted customers with internet related issues and help them track and set different internet connections as an online service.Provided customers with a seamless experience troubleshooting their needs related to internet service providers.The callback rate of customer that were assisted went below 7% having outstanding metrics for a new comer due to my high knowledge in technical abilities.

Bachelor'S Degree, Computer Software Engineering

Bachelor'S Degree, Computer Engineering