I manage all operational aspects across Medical Specialties (Cardio, Hem/Onc, Endo, Derm, etc.), focusing on team and culture development, best practice development, thought leadership, and delivering against KPIs within budget. In collaboration with the Director of Operations, I'm responsible for the day-to-day operations management of the Patient Communication Representatives. Being a senior leader within the Patient Communication Center, I'm accountable for ensuring that quality service and operational excellence are provided to our internal and external customers. As Senior Operations Manager, I'm in a critical leadership position overseeing the accountability of performance consistency for over 300+ patient communication representatives, 20+ supervisors, and three managers. I also collaborate with clinic leadership to identify and recommend solutions for and implement access improvement initiatives. Lastly, I'm responsible for staying current on current call center best practices and driving through leadership on the future of patient support and how to deliver an excellent patient experience.