As a Strategic Technical Leader, I excel in driving digital transformation and organizational change through optimized technology solutions. My experience spans building greenfield applications, migrating systems to the cloud, and upgrading legacy solutions. I have a proven track record of leading multi-million-dollar development projects from ideation to successful execution, serving as a technical and business partner across all stakeholders.

• Lead and empower teams to deliver projects on time and to an acceptable standard. • Led development and production deployment of the first strategic application within Southwest Airlines utilizing Confluent Kafka real-time streaming services and AWS managed services • Develop people through encouraging teamwork, continuous improvement and cross-domain collaboration. • Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, teamwork, and work-life balance • Coach and mentor team members on organizational initiatives, providing feedback and support career growth • Set long-term vision and strategic planning for Ops Flight Data Delivery & Integration products • Maintain financial control and accountability on capital and operating expenses for fifteen employees and 18 professional services personnel

• Worked with the Technology Operations team to review practices and find improvements within ETO process and procedures. • Worked with development teams and solutions architects to ensure reliability of mission critical applications supported by Enterprise Technology Operations teams • Deployed and configured Grafana dashboard monitoring and alerting for first AWS Cloud native application in Southwest Airlines • Mentored Junior Site Reliability Engineers and influenced direction of proper documentation creation to capture tribal application knowledge. • Led code/design reviews of multiple Enterprise Technology Operations teams to ensure smooth daily operations and accurate planning • Independently resolved complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.

• Ensured Android and iOS applications are ready to deploy to the customer via the Apple and Google stores within the monthly code deadlines. • Utilized automation tools such as RLM and BMC to deploy Apple and Android code for Citi Mobile projects. • Created and managed WebSphere Node/Cluster infrastructure and deployments for the mobile development and testing teams. • Supervised third party contractors who handle day-to-day mobile infrastructure and application issues within the QA and UAT environments. • Prepared all monthly release documentation and lead implementation walkthrough calls with UAT and Production support teams. Ensuring all teams are prepared to deploy their applications within the production environment.

• Collaborated with developers and business personnel to maintain production environment availability and met the business needs of Capital One in the most effective manner possible. • Led cross-functional teams to analyze and understand operational impacts and opportunities for technical improvements. • Utilized automated tools such as Cloud Formation, Jenkins, Chef, GitHub to deploy legacy systems into scalable, high availability, and fault tolerant infrastructure within Amazon Web Service Cloud. • Provided support to Agile Release teams with Cloud architecture solutions for hybrid systems requiring both on premise and AWS components. • Reduced overall customer impact of mortgage origination issues by 10% utilizing monitoring tools, such as Splunk to troubleshoot legacy and cloud systems. • Eliminated system vulnerabilities by collaborating with IT and business teams in support of internal and external audits. • Identified "bottlenecks" and implemented new and improved processes and policies reducing the time to rehydrate cloud infrastructure from two to one day

Served as liaison between users and programmers/system personnel to ensure that systems were meeting the business needs of Capital One card in the most effective manner possible. Handled day-to-day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to prioritize and resolve tickets or provide work around.• Implemented continuous process improvements including policy, procedures, and production monitoring with tools such as Splunk, BlueStripe, and Zabbix. • Partnered with Operations and Application Development teams to identify and remediate deficiencies in application functionality, stability, performance and risk audit compliance.Accomplishments;• Automated the $50K and under Capital One Small Business loans by upgrading the Appro application to include a web application interface. No longer required branch personnel to fax in Small Business loan applications.• Trained the Disbursement’s card line of business team to handle severity five and four incidents, which allowed the business to take ownership of their application for day to day issues.• Trained the Technology Operations Center personnel to handle severity five and four incidents for the TSYS mainframe, which allowed the IPS team to focus more on TSYS projects and enhancements. • Monitored activities / processes of production consistently ensuring timely reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. Resulted in a decrease in severity three and higher incident tickets.