Kenneth Hickman Email and Phone Number
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Kenneth Hickman personal email
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Kenneth Hickman is a Distribution Center Technology Analyst at REI. He possess expertise in data center, disaster recovery, vendor management, troubleshooting, cloud computing and 26 more skills.
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Distribution Center Technology AnalystRei Oct 2023 - PresentSeattle, Us -
System AdministratorBillingtree | A Repay Company Sep 2016 - Jul 2023Scottsdale, Az, Us• Troubleshoot and resolve user trouble tickets related to technical difficulties with hardware, software, and the network – Level 1 through 3 trouble tickets. • Manage the Office 365, Intune Endpoint Management, Exchange Online, Azure Entra AAD and AzureDevOps cloud environment• Manage the company’s three PBX environments • Provision new user systems (virtual machines, laptops, PC’s, mobile devices, VPN, etc.) according to user requirements and company policies and procedures. • Maintain and support internal office equipment (printers, faxes, etc.) and coordinate service vendors when necessary. • Administer and maintain enterprise IT monitoring and productivity tools -
Infrastructure Lifecycle ManagementExpedia, Inc. Feb 2016 - Sep 2016Seattle, Wa, Us• Identify and decommission servers and devices that are End of Life, Abandoned or Out of Compliance to reclaim Data Center capacity.• Provide internal End Users with process assistance to decommission old or unused project equipment.• Assist Data Center Operations groups with capacity audits and restructuring.• Reconfigure Network infrastructure to allow for re-provisioning of any reclaimed Network resources. -
It Consultant190Networks Aug 2014 - Feb 2016• Provided local businesses with End User and Data Center consulting services with “one on one” implementation and support to improve customers’ availability and uptime.• Provide local business with equipment selection, design, implementation and removal of desktop, servers, network and WIFI infrastructure equipment.• Provide End User with remote and desk side support• Manage customer projects from planning to implementation.• Perform documentation and DCIM verification and update or create new documentation as needed.
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Senior Operations TechnicianPetsmart Aug 2007 - Aug 2014Phoenix, Arizona, Us• Provide PetSmart with management and complete support of their Corporate Data Centers and Supply Chain Distribution Centers Data Rooms• Redesigned current standards to operate with smaller physical foot print with less capital expenditures and provide the same level of operational reliability.• Manage Contractors and Vendors • Manage their daily Operational activities, scheduling and provide a single point of contact for questions, information and resolutions• Review, Create, Update Operational documentation• Provide services to continually improve daily operational needs • Evaluate current implementations, identify any deficiencies and recommend or implement any methods or designs that increase the level of reliability• Maintain site inventory information -
Disaster Recovery SpecialistSungard Availability Services Jan 2006 - Aug 2007Wayne, Pa, Us• Responsible for assisting external clients with their IT infrastructure Business Continuity testing/disasters with technical and procedural expertise minimizing recovery time and increasing IT resource availability.• Provide sales department with customer status reports and leads on potential up-sales.• Principal point of contact for customer questions and practical explanations.• Cater to Sales and Customers request for facility tours and explanations of company services. -
Hosting SpecialistSprint (E|Solutions) Feb 2001 - Apr 2004• Provided installation, configuration and incident resolution to client’s collocation/hosting servers and networks across multiple Sprint Data Centers.• Lead technician and Supervisor for day shift personnel and managed workload distribution to subsequent shifts.• Assisted management and facilities personnel with operations in Sprint’s 90,000 Sq. Ft. Los Angeles facility.• Provided expertise to other facilities with customer implementations and facilities expansions.• Field sales personnel and customer questions during onsite presentations.
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Data Center TechnicianEpoch Internet May 1999 - Feb 2001• Assisted clients with installation and technical issue resolution associated with their collocation equipment.• Support and resolve customer’s “first time” Data Center implementation problems.• Provide feedback to sales for potential up sales or customer concerns.• Assist and liaison with the facility management with the day-to-day operations.
Kenneth Hickman Skills
Kenneth Hickman Education Details
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Palomar CollegeA.A.
Frequently Asked Questions about Kenneth Hickman
What company does Kenneth Hickman work for?
Kenneth Hickman works for Rei
What is Kenneth Hickman's role at the current company?
Kenneth Hickman's current role is Distribution Center Technology Analyst.
What is Kenneth Hickman's email address?
Kenneth Hickman's email address is kh****@****ree.com
What is Kenneth Hickman's direct phone number?
Kenneth Hickman's direct phone number is (602) 443*****
What schools did Kenneth Hickman attend?
Kenneth Hickman attended Palomar College.
What skills is Kenneth Hickman known for?
Kenneth Hickman has skills like Data Center, Disaster Recovery, Vendor Management, Troubleshooting, Cloud Computing, Networking, System Administration, Windows Server, Virtualization, Servers, Security, Cisco Technologies.
Who are Kenneth Hickman's colleagues?
Kenneth Hickman's colleagues are Mani Torres, M Maxwell, Kyle Kohlwes, 陈辉霞, Aliaya Baer, Shawn Horvath, Brianna Schulz.
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