Kenneth Hickman

Kenneth Hickman Email and Phone Number

Distribution Center Technology Analyst @ REI
6750 S. 228th Street, Kent, WA 98032, us
Kenneth Hickman's Location
Peoria, Arizona, United States, United States
Kenneth Hickman's Contact Details

Kenneth Hickman personal email

n/a

Kenneth Hickman phone numbers

About Kenneth Hickman

Kenneth Hickman is a Distribution Center Technology Analyst at REI. He possess expertise in data center, disaster recovery, vendor management, troubleshooting, cloud computing and 26 more skills.

Kenneth Hickman's Current Company Details
REI

Rei

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Distribution Center Technology Analyst
6750 S. 228th Street, Kent, WA 98032, us
Website:
rei.com
Employees:
10
Kenneth Hickman Work Experience Details
  • Rei
    Distribution Center Technology Analyst
    Rei Oct 2023 - Present
    Seattle, Us
  • Billingtree | A Repay Company
    System Administrator
    Billingtree | A Repay Company Sep 2016 - Jul 2023
    Scottsdale, Az, Us
    • Troubleshoot and resolve user trouble tickets related to technical difficulties with hardware, software, and the network – Level 1 through 3 trouble tickets. • Manage the Office 365, Intune Endpoint Management, Exchange Online, Azure Entra AAD and AzureDevOps cloud environment• Manage the company’s three PBX environments • Provision new user systems (virtual machines, laptops, PC’s, mobile devices, VPN, etc.) according to user requirements and company policies and procedures. • Maintain and support internal office equipment (printers, faxes, etc.) and coordinate service vendors when necessary. • Administer and maintain enterprise IT monitoring and productivity tools
  • Expedia, Inc.
    Infrastructure Lifecycle Management
    Expedia, Inc. Feb 2016 - Sep 2016
    Seattle, Wa, Us
    • Identify and decommission servers and devices that are End of Life, Abandoned or Out of Compliance to reclaim Data Center capacity.• Provide internal End Users with process assistance to decommission old or unused project equipment.• Assist Data Center Operations groups with capacity audits and restructuring.• Reconfigure Network infrastructure to allow for re-provisioning of any reclaimed Network resources.
  • 190Networks
    It Consultant
    190Networks Aug 2014 - Feb 2016
    • Provided local businesses with End User and Data Center consulting services with “one on one” implementation and support to improve customers’ availability and uptime.• Provide local business with equipment selection, design, implementation and removal of desktop, servers, network and WIFI infrastructure equipment.• Provide End User with remote and desk side support• Manage customer projects from planning to implementation.• Perform documentation and DCIM verification and update or create new documentation as needed.
  • Petsmart
    Senior Operations Technician
    Petsmart Aug 2007 - Aug 2014
    Phoenix, Arizona, Us
    • Provide PetSmart with management and complete support of their Corporate Data Centers and Supply Chain Distribution Centers Data Rooms• Redesigned current standards to operate with smaller physical foot print with less capital expenditures and provide the same level of operational reliability.• Manage Contractors and Vendors • Manage their daily Operational activities, scheduling and provide a single point of contact for questions, information and resolutions• Review, Create, Update Operational documentation• Provide services to continually improve daily operational needs • Evaluate current implementations, identify any deficiencies and recommend or implement any methods or designs that increase the level of reliability• Maintain site inventory information
  • Sungard Availability Services
    Disaster Recovery Specialist
    Sungard Availability Services Jan 2006 - Aug 2007
    Wayne, Pa, Us
    • Responsible for assisting external clients with their IT infrastructure Business Continuity testing/disasters with technical and procedural expertise minimizing recovery time and increasing IT resource availability.• Provide sales department with customer status reports and leads on potential up-sales.• Principal point of contact for customer questions and practical explanations.• Cater to Sales and Customers request for facility tours and explanations of company services.
  • Sprint (E|Solutions)
    Hosting Specialist
    Sprint (E|Solutions) Feb 2001 - Apr 2004
    • Provided installation, configuration and incident resolution to client’s collocation/hosting servers and networks across multiple Sprint Data Centers.• Lead technician and Supervisor for day shift personnel and managed workload distribution to subsequent shifts.• Assisted management and facilities personnel with operations in Sprint’s 90,000 Sq. Ft. Los Angeles facility.• Provided expertise to other facilities with customer implementations and facilities expansions.• Field sales personnel and customer questions during onsite presentations.
  • Epoch Internet
    Data Center Technician
    Epoch Internet May 1999 - Feb 2001
    • Assisted clients with installation and technical issue resolution associated with their collocation equipment.• Support and resolve customer’s “first time” Data Center implementation problems.• Provide feedback to sales for potential up sales or customer concerns.• Assist and liaison with the facility management with the day-to-day operations.

Kenneth Hickman Skills

Data Center Disaster Recovery Vendor Management Troubleshooting Cloud Computing Networking System Administration Windows Server Virtualization Servers Security Cisco Technologies Vmware Managed Services Active Directory It Management It Operations Hardware Computer Hardware Itil Unix Telecommunications Ip Office 365 Azure Devops Microsoft Azure Laptops Co Location Virtual Private Network End Of Life Care Business Continuity

Kenneth Hickman Education Details

  • Palomar College
    Palomar College
    A.A.

Frequently Asked Questions about Kenneth Hickman

What company does Kenneth Hickman work for?

Kenneth Hickman works for Rei

What is Kenneth Hickman's role at the current company?

Kenneth Hickman's current role is Distribution Center Technology Analyst.

What is Kenneth Hickman's email address?

Kenneth Hickman's email address is kh****@****ree.com

What is Kenneth Hickman's direct phone number?

Kenneth Hickman's direct phone number is (602) 443*****

What schools did Kenneth Hickman attend?

Kenneth Hickman attended Palomar College.

What skills is Kenneth Hickman known for?

Kenneth Hickman has skills like Data Center, Disaster Recovery, Vendor Management, Troubleshooting, Cloud Computing, Networking, System Administration, Windows Server, Virtualization, Servers, Security, Cisco Technologies.

Who are Kenneth Hickman's colleagues?

Kenneth Hickman's colleagues are Mani Torres, M Maxwell, Kyle Kohlwes, 陈辉霞, Aliaya Baer, Shawn Horvath, Brianna Schulz.

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