Kenneth Hoff Email & Phone Number

Washington D.C. Metro Area

Systems Administrator supporting user workstations ensure performance by troubleshooting and resolving desktop issues by researching and developing solutions.Create users using Lotus Notes Administrator.Utilize Microsoft Management Console to configure new users, email groups, and security group profiles set-up active directory.Assist in distributing patches and updates to workstations.Installed software and applicable updates on workstations, answer and resolve user queries by… Show more Systems Administrator supporting user workstations ensure performance by troubleshooting and resolving desktop issues by researching and developing solutions.Create users using Lotus Notes Administrator.Utilize Microsoft Management Console to configure new users, email groups, and security group profiles set-up active directory.Assist in distributing patches and updates to workstations.Installed software and applicable updates on workstations, answer and resolve user queries by phone, email, and Siebel service request.Perform Public Key Infrastructure (PKI) issuing certificates, install and ensure the exchange server, active directory, group policies, new users and new accounts adhere to PKI policies and procedures.Restored files as necessary and created file systems assigning necessary security rights.Monitor network connectivity and troubleshoot any outages that occur Show less

Washington D.C. Metro Area

Provide Helpdesk support to users, ensure workstations performance, troubleshooting and resolving desktop issues and apply solutions.Provide Systems Administrative support to staff, monitor system performance, install software and resolve user queriesPerform quality assurance checks on contractors to ensure they were operating under the guidelines of the contract.

Guantanamo Bay, Cuba

Responsible for the management, inventory, accountability, and enforcement of COMSEC procedures and requirements of over 300 line items totaling more than one-million dollars.Purchase and replace equipment using ISSP database.Manage and maintain all COMSEC equipment and keying material for the daily operations in the AOR.

Washington D.C. Metro Area

Systems Administrator supporting user workstations to ensure performance by troubleshooting and resolving desktop issues by researching and developing solutions. Utilize Microsoft Management Console to configure new users, email groups, and security group profiles set-up active directory.Assist in distributing patches and updates to workstations.Installed software and applicable updates on workstations, answer and resolve user queries by phone, email and walkups.Prepare… Show more Systems Administrator supporting user workstations to ensure performance by troubleshooting and resolving desktop issues by researching and developing solutions. Utilize Microsoft Management Console to configure new users, email groups, and security group profiles set-up active directory.Assist in distributing patches and updates to workstations.Installed software and applicable updates on workstations, answer and resolve user queries by phone, email and walkups.Prepare workstations by configuring hardware, software, and network interface cards, printers, and other peripherals.Perform Public Key Infrastructure (PKI) issuing certificates, install and ensure the exchange server, active directory, group policies, new users and new accounts adhere to PKI policies and procedures.Performed backups and restored files as necessary, created file systems assigning necessary security rights.Monitor network connectivity and troubleshoot any outages that occur.Attend Change Advisory Board meetings. Show less

Washington D.C. Metro Area

Provided Helpdesk support for over 200 end-users over the phone and at users desk.Support workstation performance by troubleshooting and resolving desktop issues by researching and developing solutions.Install Cisco Voice-Over-IP phones and provide administration for the Cisco Call manager.Provide training for new users in use of equipment and software.Troubleshot and resolve blackberry malfunctions.

Washington D.C. Metro Area

Followed blueprints and plans to run cables from servers to workstations.Terminated CAT5 and fiber-optic cables.

Assisted in the installation and upgrade of two servers from Windows NT to Windows 2000 and assist in patching serversAssisted with the migration of the worksite domain to the headquarters domain.Provided maintenance and operation for four servers.Installed and configured various computer equipment and software.Maintained maintenance records, added, removed and updated users, reset passwords in Active Directory and set-up email accounts in Microsoft Exchange.Performed daily,… Show more Assisted in the installation and upgrade of two servers from Windows NT to Windows 2000 and assist in patching serversAssisted with the migration of the worksite domain to the headquarters domain.Provided maintenance and operation for four servers.Installed and configured various computer equipment and software.Maintained maintenance records, added, removed and updated users, reset passwords in Active Directory and set-up email accounts in Microsoft Exchange.Performed daily, monthly and quarterly server backups and restored files as necessary.Updated software with any patches and updates released by the manufacturers.Provided Helpdesk support for end-users with various computer and printer models in a Windows NT, Windows 2000 and Windows XP environment.Ensured backups ran overnight.Managed and updated anti-virus software and ensured backups were set up and ran overnight. Show less