Operational reporting and analytics for Single Point of Contact and Collections business lines. - Provide expertise and perspective to reporting needs from respective lines of business and ensure report production timeliness and accuracy.- Manage multiple timelines and prioritize competing requests for limited resources.- Maintain open communication with senior leadership and set appropriate expectations.

Oversight of the mortgage collateral and document custodial vendors for Champion Mortgage. Process refinement, reporting, and analysis of production and staffing models to set service levels. Led two teams of talented staff to production and accountability standards surpassing expectations.

• Manage day-to-day operational events, providing business analysis and problem-solving recommendations based on knowledge of best practices and process implementation.• Operational oversight – direct management and day to day operational leadership of offshore Operations Manager, Team Leads, Quality Assurance, MIS (WFM), Trainers, and Agents• Financial oversight – vendor management / invoice analysis• Workforce – employees, contractors, locations, planning, impact of changes on workforce • Develop and manage the preparation of reports, metrics, and presentations. • Manage ad-hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liaise with business partners (including GSO, HR, Training, Compliance and Centralized Reporting) to ensure transparency and best practices – • Support default management leadership team across all business management functions – drive responsibility and accountability with fact based analysis and communications. • Develop and implement metrics and KPI’s to help manage business goals.• Manage volume, quality, and timeliness of vendor deliverables.