Kenneth Brown Email and Phone Number
As a resourceful and strategic professional, I have extensive experience in optimizing incident response and complying with vulnerability compliance guidelines while overhauling network infrastructure across IT and cyber defense sectors.Being skillful at maintaining operational excellence, I have assessed system and tracked usage while focusing on trend analysis of system load. I hold a proven record of transforming technological solutions while administering IT infrastructure and end-user equipment deployment.My versatile expertise lies in governing technical support operations and troubleshooting issues to prevent a recurrence. As an impactful leader, I have conceptualized and executed program vision while adapting to charges and maintaining a culture of innovation.A few of my career highlights include: • Monitored a facility of 2800 people while managing day-to-day check-ins on ticket queue, including establishing system that automatically detects errors and cuts a ticket for team to review. • Focused on trade-offs between asset life and revenue while centralizing more than 280 sites’ preventive maintenance budget of $1.3M into one capital appropriation request while serving at Amazon.• Supported 15 analysts through triage and response procedures by overseeing five 24/7 teams to drive incident handling process, including monitoring 150 global network sensors and mitigating 5,214 cyber events for 3,800 Navy commands.• Drove execution process of 49 POA&Ms, released 538 information assurance vulnerability alerts and bulletins, conducted 418 web risk assessments, and managed vulnerability discovery program items while reporting security lapses at Navy Cyber Defense Operations Command (NCDOC).“Kenneth modernized network. He did transition to six virtually driven networks while maintaining highest state of availability with nearly no interruptions in service. He is one of best leaders I have had pleasure of having on my teams.” - Michael R., Requirements Analyst, USFF
Stealth Monitoring, Inc.
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Director Of Remote ServicesStealth Monitoring, Inc. Nov 2023 - PresentDallas, Tx, UsLed the integration of three distinct teams across Canada, the US, and the Philippines, streamlining operations and achieving a 45% reduction in ticket backlog. Implemented process improvements, automation, and strategic team alignment to reduce non-alarming signals by 35% and shorten the average ticket resolution time to 3 days. Executed the seamless migration of 7,300 servers from TeamViewer to Splashtop without service disruption, while optimizing Avigilon license management, resulting in $250K in cost savings. Spearheaded strategic automation approvals and customer service enhancements, driving significant operational efficiency across the organization. Held approving authority for ticket automation, ensuring minimal false positives in ticket creation, and refined automation processes in collaboration with the Salesforce team to meet a 3-day SLA, facilitating swift and accurate ticket routing to the appropriate teams.Transitioned from Support to a Service Desk model on a global scale, integrating teams across multiple regions and introducing standardized processes.• Transitioned from Support to a Service Desk model on a global scale, integrating teams across multiple regions and introducing standardized processes.• Reduced ticket backlog by 45%, from 20,000 to 11,000 per month.• Introduced DevOps principles by automating workflows, integrating monitoring systems like Zabbix, and optimizing incident management to improve uptime and service delivery.• Seamlessly migrated 7,300 servers from TeamViewer to Splashtop, improving system efficiency.• Implemented automation and process improvements, reducing non-alarming signals by 35%.• Achieved cost savings of $250K through Avigilon license management.
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It ManagerAmazon Apr 2021 - Nov 2023Seattle, Wa, UsTransform technological solutions while administering complex IT infrastructure and end-user equipment deployment. Ensure project success while leading seven managers, including providing consistent updates to Regional Manager. Drive site operations while effectively utilizing resources and directing a team of 11 Help Desk Support engineers and technicians. Perform regular reviews, provide intake control for 15 engineers across eight distinct sites, and warrant all deliverables met set standards and budgetary requirements while upholding a high level of quality control for a portfolio of 65 projects.Highlights of accomplishments in this role include:• Received the prestigious title of Bar Raiser at Amazon on completing 200 interviews as an objective 3rd party while evaluating candidates for different positions and long-term success.• Directed eight engineers to deploy an MDF, seven IDFs, and edge firewalls at six sites while acting as On-site Build Lead.• Monitored a facility of 2800 people while managing day-to-day check-ins on the ticket queue, including establishing the system that automatically detects errors and cuts a ticket for the team to review. • Established 125+ stations for the site while piloting the launch of the Reverse Logistics (RELO) business line inside IAH1. -
Information Technology ManagerAmazon Jan 2021 - Apr 2021Seattle, Wa, UsI participated in a internship through Hiring Our Heroes from January through April. During my internship I managed 4 Technicians and 1 Engineer in a one million square foot building. Our scope of responsibility included maintaining security cameras, wireless access points, thin clients, scanners, and numerous other end user devices.
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Senior Information Technology Manager / Security Operations ManagerUs Navy Apr 2018 - Apr 2021Washington, Dc, UsMaximized the performance of proactive risk assessment and mitigation services using security monitoring, incident response, threat intelligence, and similar methodologies while spearheading 40 team members and analysts/senior analysts.Highlights of accomplishments in this role include:• Utilized Splunk, Web Interfaces, and ITSM while leading the creation of cyber event reports (analysis), operation collection management (Intel), and problem indicator (mitigation) to align IT processes with business objectives.• Supported 15 analysts through triage and response procedures by overseeing five 24/7 teams to drive incident handling process, including monitoring 150 global network sensors and mitigating 5,214 cyber events for 3,800 Navy commands.• Followed vulnerability compliance guidelines against new national threats while identifying 1,259 Common Vulnerability Exploits affecting 25,789 assets across six Navy commands by administering a team of five.• Drove execution process of 49 POA&Ms, released 538 information assurance vulnerability alerts and bulletins, conducted 418 web risk assessments, and managed vulnerability discovery program items while reporting security lapses. -
Head Of Information Technology DepartmentUs Navy Mar 2015 - Apr 2018Washington, Dc, UsWarranted maximum equipment uptime by guiding technical, four original equipment manufacturers, finance, and regional repair facility personnel in the development and design changes of the corrective action plan as part of the monthly board that evaluated troubled systems.Highlights of accomplishments in this role include:• Complied with Department of Defense guidelines, including handling 31 personnel while installing 240,000 feet of copper, 2,400 network drops, 1,400 assets, 108 virtual servers, 96 switches and routers housed in 48 shipboard racks to support 1,235 users.• Guaranteed equipment operated at the optimal level by streamlining functions linked with 10,000 hours of maintenance annually, including determining schedule conflicts and facilitating risk decisions.• Bolstered 31 personnel in obtaining certifications, such as Security+, Network+, VMware Certified Associate-Data Center Virtualization, and Navy training by budgeting and organizing training while leveraging ships network administration.
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Senior Manager Network OperationsUs Navy Jul 2010 - Mar 2015Washington, Dc, UsMonitored network operations, including availability, utilization, throughput, and latency. Assessed system working and tracked usage while focusing on trend analysis of system load and response.Highlights of accomplishments in this role include:• Maintained operational excellence while warranting network services provided to 3,800 commands globally using the IT Service Management framework.• Ensured the stability of the network infrastructure while engaging 44 personnel in the learning process as Lead Trainer.• Gained support of six junior personnel, transforming three large networks and allowing ship to deploy in a new capacity.• Offered high-performance network solutions while monitoring ISAP–lease lines between four shore stations.
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Information Technology ManagerUs Navy Sep 2007 - Jul 2010Washington, Dc, Us- Tracked and maintained 670 user agreements.- Responsible for 141 assets utilized by 435 personnel.- Completed 446 tickets allowing changes to configurations for users.- Oversaw a technical refresh of 28 assets.- Completed a quarterly asset Inventory with 100% accuracy for three years.Awarded one Navy Achievement Medal.
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Database AdministratorUs Navy Aug 2004 - Sep 2007Washington, Dc, Us- Catalogued and Managed 25,000 CD’s and DVD’s loaded with imagery.- Selected as the IT Operations Inspection Lead, responsible for ensuring similar commands were conducting business in accordance with guidelines and policies. - Reported directly to upper management with issues and resolutions.- Awarded Joint Commendation Medal.
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System AdministratorUs Navy Feb 2001 - Aug 2004Washington, Dc, Us- System Administrator for Windows NT Servers.- Supported a 15 person Staff.- Awarded Navy Achievement Medal.
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Telecommunications TechnicianUs Navy Jul 1998 - Feb 2001Washington, Dc, Us
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Training (Boot Camp / Classification School)Us Navy Sep 1997 - Sep 1998Washington, Dc, Us
Kenneth Brown Education Details
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University Of Maryland Global CampusMaster Of Business Administration - Mba -
University Of Maryland Global CampusComputer Networks And Cybersecurity
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University Of PhoenixGeneral Studies
Frequently Asked Questions about Kenneth Brown
What company does Kenneth Brown work for?
Kenneth Brown works for Stealth Monitoring, Inc.
What is Kenneth Brown's role at the current company?
Kenneth Brown's current role is Senior IT Manager/Director | Helping companies in streamlining IT operations via infrastructure development and vulnerability assessment..
What schools did Kenneth Brown attend?
Kenneth Brown attended University Of Maryland Global Campus, University Of Maryland Global Campus, University Of Phoenix.
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