Kenneth Jay Lapad Email & Phone Number

Cagayan De Oro, PH

Laguindingan, Northern Mindanao, Philippines

• The Desktop Support Engineer provides day-to-day technical support to end-users for hardware, software, and network issues. This role requires strong troubleshooting skills and the ability to resolve issues promptly to.
• Hardware & Software Installation: Install, configure, and troubleshoot computer hardware, software applications, printers, and peripherals to ensure efficient operation.
• Network Management: Set up and maintain network connections within the organization, improving communication and collaboration across departments.
• Technical Issue Resolution: Diagnose and resolve issues related to operating systems, software applications, and network connectivity, ensuring minimal downtime for end-users.
• Data Recovery & System Restoration: Assist with file restoration and recovery of active directory due to operating system or storage device corruption, ensuring data integrity.
• Remote Support: Provide hands-on, call, and chat support to remote users, utilizing remote desktop tools (e.g., BeyondTrust, Desktop Central, Microsoft Teams) to resolve technical issues.

Laguindingan, Northern Mindanao, Philippines

• 1 Aviation Ground Handling Services, Corp. – February 2019 – June 2022Topserve Service Solutions Inc. – June 2017 – February 2019Customer Service Representatives play a vital role in ensuring that our customers have.
• Passenger Inquiry & Assistance: Provide timely and professional assistance to passengers by addressing inquiries, offering solutions, and ensuring compliance with company policies and procedures to enhance customer.
• Check-In Functions: Efficiently perform a range of check-in duties, including guest profiling, verifying travel documents for international flights, managing special handling cases, and collecting applicable fees for.
• Flight Disruption Management: Proactively manage flight disruptions (e.g., overbooking, delays, cancellations, timing adjustments) within established parameters, resolving issues quickly. Escalate unresolved matters to.
• Dangerous Goods Compliance: Ensure compliance with Dangerous Goods security regulations during check-in, carefully screening and handling items to maintain safety and adhere to aviation security standards.
• Baggage Management: Vigilantly monitor the check-in counter area to ensure that no checked-in baggage is left behind, maintaining organization and efficiency throughout the boarding process.

Myrtle Beach, South Carolina, United States

Responsibilities include cleaning guest rooms and public areas, arranging furniture, dusting, polishing, laundering and replenishing linens, sweeping, mopping, washing surfaces, emptying trash, and inspecting spaces to ensure resort cleanliness standards are met.