Kenneth Jensen Email & Phone Number

Denton, Texas, United States

Texas, United States

• Managed the flow of material, tools and equipment needed for over 180 Missions• Created and improved Standard Operating Procedure (SOP) for safety and work requirements• Maintained detailed accountability of employees, equipment, vehicles, vehicle maintenance, and scheduling• Assisted high level officers in conducting contract negotiations with customers and reported the progress of work done• Instructed, Mentored and developed 16 junior enlisted Soldiers• Achieved a 100% mission success rate across 180 survey missions while being assigned $255,000 in equipment and vehicles with zero loss or damages across 39 properties and 3 counties• Coordinated with 7 companies and land owners while conducting land walks to identify unforeseen obstacles and hazards, which reduced construction mission delays and waste of materials

Dallas, Tx

• Created spreadsheets to automate the tracking of personnel, inventory, and vehicle maintenance• Maintained proper level of curtesy to doctors and their patients while providing high level technical support • Level 2 deskside and remote support on over 8,000 apps and applications including biomedical Software while following established procedures• Diagnosed and resolved escalated incidents and Requests via ServiceNow while maintaining SLA• Provided superior customer service, training and going beyond expectation to ensure customer satisfaction• Troubleshot and Configured client network connectivity via SecureCRT and Fluke Cable testers• Managed desktop functionality and security standards via Desktop Baseline Assessment Toolkit (dBAT)• Assisted and trained less experienced co-workers with new techniques and troubleshooting skills

Texas, United States

• Coordinated with hotels to accommodate over a thousand personnel throughout the state of Texas• Managed weekly updated material and provided weekly briefs for high executive officers • Coordinated with rental companies to provide 200 rental vehicles for transportation to and from missions• Assisted with supplying equipment and supplies such as office equipment safety gear relating to missions• Monitored personnel, equipment, supplies, lodging and vehicles through reporting• Automated reports to higher management, increasing accuracy and speed to provide the most accurate information for decision making

United States

• Led multi department and interagency projects• Maintained, monitored and troubleshot computer, server and network components in a Manufacturing plant setting• Manage and restructured Active Directory and Policies to better manage users and computers with scripting and Group Policies• Automated common tasks such as backups, printer installs, software installs and other common issues.

Farmers Branch, Tx

• Worked a one-man helpdesk/desktop support operation, closing 20 - 30 tickets a day• Restructured the helpdesk standards to implement long term fixes to reduce incoming tickets• Restructured Imaging process for quick deployment and recovery• Restructured Active Directory to better manage agencies and departments via Group Policies

Plano, Tx

• Led a team of deployment technicians for quick recovery of departmental issues related to upgrades• Supported and resolved compatibility issues of over 2000 applications and plugins• Documented bugs and compatibility issues and advised of fixes for application packaging

Dallas, Texas

• Extensive travel throughout United states to remote locations• Evited back to corporate office in D.C. do to multiple recommendations do to excellent performance• Utilized Active Directory for trouble shooting user and computer policy issues

• Contracted to Radiant Systems Inc. as a Point of Sales Helpdesk Specialist• Supported over a hundred Point-of-Sales restaurant chains, with network, credit card and POS software supportIncluding thumb scanner biometrics, Kiosks, Order Confirmation Display, and remote video monitors• Provided high level of customer assistance to over 100 clients daily with technology concerns• Supported software such as MenuLink, Aloha, Microsoft office, Inventory Control, Aloha EDC (Electronic Data Transfer)• Maintained an average of 150 resolved tickets per week• Created and enforced computer security policies on local workstations• Remotely supported clients with PCA, Cisco VPN Client, Remote Desktop, and VNC• Experience with Microsoft Office, Avaya, PeopleSoft (Vantive)• Troubleshoot basic network connectivity issue

Network And System Administration/Administrator

Working on Associates in Network Administration

Unix Administration

HTML, Basic and C Programming, Business Communications, Basic Networking, Data Communications, College Algebra, and Business.