Kenneth E. (Ken) Kopp Email & Phone Number

Castle Rock, Co, Us

Denver, Colorado, United States

As a Hybrid Cloud Engineer at Dealer360, I address challenges in stabilizing legacy enterprise systems while advancing hybrid cloud capabilities. My role includes resolving Active Directory (AD) replication issues, modernizing Group Policy Objects (GPOs), enabling secure remote management, and automating diagnostics to improve efficiency and resilience.Key Achievements:Active Directory Optimization: Diagnosed and resolved multi-domain replication failures using PowerShell, Repadmin, and Dcdiag, restoring directory integrity.Group Policy Modernization: Consolidated and updated GPOs, addressing security gaps and aligning policies with modern hybrid environments.Secure Communication Enablement: Configured Schannel and RPC settings to restore TLS functionality across enterprise systems.Automation and Scripting: Developed PowerShell scripts for diagnostics, log analysis, and DNS management, reducing manual workloads and improving accuracy.Remote Management Restoration: Enabled WinRM functionality by resolving dynamic port and GPO conflicts, ensuring reliable remote administration.Network Diagnostics: Created automated tools to monitor system health and proactively resolve AD and connectivity issues.Impact:Enhanced system reliability by resolving critical AD and DNS issues.Streamlined operations through automation, reducing downtime and manual intervention.Improved security compliance with updated GPOs and certificate-based authentication.Delivered actionable insights via diagnostic reports, supporting proactive decision-making.Skills and Tools: Active Directory, Group Policy, PowerShell, DNS, TLS/SSL, Windows Server 2019, hybrid cloud environments, and enterprise network troubleshooting.This role combines immediate stabilization of legacy systems with forward-thinking solutions, enabling Dealer360 to scale securely and efficiently in a hybrid environment.

Denver, Colorado, United States

In my work with EFS LEEF technology, a pioneering high-energy-density fusion energy system utilizing quantum state plasma fuels, I significantly leveraged advanced AI techniques to enhance its efficiency, scalability, and safety. This groundbreaking technology aimed to redefine the energy sector by offering a sustainable, virtually limitless power source with minimal environmental impact—no carbon emissions and negligible waste. Central to our development strategy was the integration of AI to optimize system performance, predict maintenance needs, and streamline the energy production process. These AI-driven innovations promised to meet the escalating global electricity demand while revolutionizing energy production. Through the power of fusion and AI, EFS LEEF technology was positioned to significantly reduce reliance on fossil fuels, combat climate change, and pave the way for a sustainable energy future. This endeavor encapsulated my commitment to harnessing AI for critical advancements in energy production, emphasizing a sustainable and efficient future.visit:https://electricfusionsystems.com/

Spokane, Washington Area

Engaged in the influential role within the Command Action Team, making a significant contribution to the Electronic Health Record Modernization Project, thus driving healthcare transformation.Proffered seasoned expertise to senior government leaders, acting as a trusted technical subject matter expert to guide the Department of Veterans Affairs (VA) in establishing a robust, secure, and efficient infrastructure tailored for the deployment of Cerner EHR solutions.Spearheaded the process of in-depth analysis and documentation of enterprise infrastructure, ensuring its alignment with the vast network enterprise of VA and the latest industry trends.Provided insightful advice to both executive and technical staff, interpreting industry technology trends and their implications on both current operations and future business goals, thereby aiding informed strategic decision-making.

Spokane, Washington Area

Collaborated closely with senior leadership, assuming a hands-on role in crafting and implementing a technology strategy designed to support all business units with the effective deployment of technology tools. This included exposure to SaaS products and solutions tailored for the legal industry, ensuring alignment with SOC 1 and SOC 2 compliance requirements.- Oversaw the creation and management of vendor contracts, alongside the formulation of IT policies and initiatives, ensuring alignment with the overall IT function and industry best practices.- Led the successful deployment of new systems and services, demonstrating proficiency in project management and technical leadership. This involved automating the configuration of servers, laptops, productivity software, and business systems to enhance efficiency and consistency.Key Responsibilities:- Oversaw IT regulatory compliance (PCI-DSS, EI3PA, SSAE-18) with a focus on guiding policy and procedures to facilitate successful audits. Ensured compliance with SOC 1 and SOC 2 standards, particularly for SaaS offerings in the legal sector.- Assumed the role of Information Security Officer, actively monitoring the organization's IT system for potential security threats and establishing protocols for effective identification and neutralization of these threats. Leveraged AI-driven cybersecurity frameworks for real-time threat detection and automated responses.- Instituted computer usage protocols organization-wide, and facilitated training to mitigate threats to the IT system, fostering a culture of security consciousness and continuous learning.- Served as an Information Security Analyst, conducting in-depth investigations into potential cybersecurity threats, and promoting a robust culture of security consciousness within the organization. Utilized AI and machine learning techniques for predictive analytics and proactive threat management.

Spokane, Washington Area

Design, development, and deployment of a sophisticated cloud computing enterprise. This included the integration of SaaS products and solutions, with a focus on meeting the unique requirements of the legal industry while maintaining SOC 1 and SOC 2 compliance.Played a key role in the successful integration and migration of corporate acquisitions, resulting in a robust computing enterprise capable of servicing a wide array of business use cases. Leveraged expertise in automating the configuration of servers, laptops, productivity software, and business systems to streamline the integration process.Demonstrated expertise in all facets of enterprise infrastructure and data communications, contributing significantly to secure B2B implementations. Applied knowledge of legal industry-specific security requirements to ensure the protection of sensitive data.Key Achievements:Executed the successful implementation and fine-tuning of Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), and Anti-Malware, supplemented by two-factor authentication (MFA/2FA, Okta, Duo, Google), thereby strengthening the organization's security posture. Incorporated AI-driven cybersecurity frameworks for real-time threat detection and automated responses, ensuring compliance with SOC 1 and SOC 2 standards.Migration and modernization of legacy data-centers to Amazon AWS, enhancing operational efficiency and scalability. Utilized expertise in SaaS products and legal industry requirements to optimize the cloud infrastructure for specific business needs.Led the deployment and configuration of the Cisco Meraki network, creating a nationwide encrypted network integrated with Amazon Web Services (AWS). This integration resulted in a robust, cost-effective computing platform, catering to the organization's diverse computing needs. Implemented security measures tailored to the legal sector to safeguard sensitive information throughout the network.

Spokane, Washington Area

Played a key role in the deployment and support of Providence Telehealth systems initiatives in the Pacific Northwest Region, contributing to enhanced healthcare services.Acted as a subject matter expert in analyzing and troubleshooting enterprise-class networks throughout the Western US, continental US, and Alaska, ensuring optimal network performance and uptime.Supported custom applications programmed in a variety of languages, and utilizing various database and middleware systems, demonstrating versatile technical proficiency.Key Achievements:- Led the design and execution of testing for new functionalities, contributing to quality assurance and the identification and rectification of defects, enhancing overall system performance.- Served as an effective liaison between business stakeholders and IT developers, clarifying system requirements and design specifications for application integration teams, fostering effective communication and collaboration.- Actively participated in the change request management process, responsibly handling the documentation and communication of responses and feedback, improving process efficiency and stakeholder satisfaction.

Issaquah, Wa

Orchestrated the design and deployment of an international data and telecommunication infrastructure, bolstering staff operations worldwide through accessible applications, data, and VoIP telephony.Built a comprehensive virtualized (Private Cloud) global computing environment, including VoIP telephony, across multiple offices on various continents, enhancing global interconnectivity and operational efficiency.Key Projects and Achievements:Datacenter Re-Construction Project:Led the comprehensive overhaul of the data center, overseeing every aspect from infrastructure construction to the rollout of virtualized servers (VMware Enterprise, Citrix XenApp), LAN, WAN, VoIP Telephony, and Helpdesk operations.Achieved a significant reduction in data and telephony expenses by ~80%, resulting in cost recovery for the state-of-the-art enterprise within approximately 2 years.Technical Accomplishments:Deployed and configured Cisco 3560G-T48 switches as the network core, utilizing WS-C2960-PC-L for the access layer, ensuring robust, reliable throughput through Etherchannel/LACP.Managed the segmentation of IP space, layer 2 (VLAN), and layer 3 (Routed) switching using features of Cisco Advanced IP IOS.Fine-tuned Riverbed Steelhead WAN optimizers, enabling near-LAN speed performance across intercontinental distances.Designed and implemented a Cisco wireless network, integrated with Active Directory Domain via Radius for secure authentication.Successfully deployed Cisco 2504 Wireless Controller and Aironet access points, using Linksys E4200 for SOHO that authenticated against Active Directory Domain via Network Policy Server/Service-NPS.Configured new IP address segments, simultaneously managing Active Directory (AD) tasks including the creation of Organizational Units and Group Policies, DHCP, DNS, WINS, and WSUS.

Issaquah, Wa

- Directed the design and implementation of innovative networking and computing infrastructures for a diverse clientele, presenting bespoke engineering solutions to address unique business challenges.- Conducted meticulous market research on products from various suppliers, undertaking price negotiations to ensure cost-effective solutions before presenting contracts to clients.- Collaborated closely with manufacturers and service providers to stay abreast of current product/industry trends and best practices, ensuring up-to-date, market-competitive solutions.- Provided exceptional client support, promptly resolving any issues that emerged during the implementation of solutions, thereby ensuring client satisfaction and retention.

Spokane, Wa

Led the planning, coordination, and execution of the organization's computer-related activities, aligning technical goals with top management strategies. Spearheaded the implementation of a comprehensive new infrastructure for approximately 500 staff members, inclusive of applications, data, and Cisco VoIP telephony. The project encompassed the construction of a new server room, cable plant, HVAC, and the rollout of electronic medical records, applications, VoIP telephony, call center, helpdesk, and mobile access via Citrix.Designed, installed, and maintained the organization’s server systems, LAN, WAN, network segments, and both internet and intranet systems, providing robust and reliable connectivity across diverse work environments, including professional offices, government facilities, and large hospitals.Ensured optimal network performance through regular hardware and software maintenance, problem analysis, and proactive monitoring, maximizing network availability for system users.Utilized data analysis to understand customer needs, which informed the interpretation and evaluation of system and network requirements, leading to enhanced service delivery.Orchestrated a complete overhaul of the organization's computing and telephony environment across 14 locations (~1000 nodes), modernizing infrastructure to improve efficiency and user experience.Defined, created, and filled all positions within the IT department, fostering a competent team dedicated to excellence in service provision.Implemented and managed a helpdesk and asset tracking system, successfully resolving over 15,000 tickets in 4 years, exemplifying a commitment to effective problem resolution and user satisfaction.Developed the organization's intranet and internet presence, enhancing internal communication and public visibility.As the IT Security Officer, achieved a 100 percent success rate in identifying, defining, and implementing an overall IT security model.

Spokane, Washington, United States

Delivered robust technical assistance, support, and guidance to customers and other users, fostering a customer-centric approach to problem resolution.Employed expert troubleshooting and interpretation skills to address complex issues involving hardware, software, and systems, minimizing downtime and disruption to user activities.Responsively managed telephone inquiries and on-site requests, consistently providing timely, effective, and personable service to uphold customer satisfaction.Utilized diagnostic tools, testing equipment, and software programs to analyze technical issues, identifying underlying causes and implementing strategic solutions.Actively addressed and resolved recurring difficulties, adopting a proactive approach to ensure the prevention of recurrent problems and enhance system stability.

Butte, Montana

Excelled in a multi-faceted role involving the deployment, maintenance, and restoration of diverse computer systems, ensuring optimal performance and business continuity.Leveraged in-depth expertise in hardware, software, networks, peripherals, and business applications to advise users and solve complex IT problems.Diagnosed and resolved system malfunctions, identifying root causes of errors and executing effective corrective actions to minimize disruption.Conducted meticulous repair of electrical components and comprehensive removal of malware, enhancing system integrity and security.Spearheaded system upgrades and installation of new software and hardware components, staying abreast of the latest technology trends to ensure up-to-date IT infrastructure.Collaborated with business clients to design, deploy, and optimize network systems, including routers, switches, and firewalls, meeting specific business needs and security protocols.Complemented technical proficiency with exceptional interpersonal skills, effectively engaging with customers and conveying complex information in a clear, professional manner.

Missoula, Montana Area

Operated a successful wholesale repair business focused on computer and consumer electronics, serving as the trusted service provider for numerous local computer and video stores.Over the course of business operations, repaired and serviced thousands of items, enhancing customer satisfaction and fostering strong partnerships with storefronts.Ultimately, the business was acquired by CompuDoc, recognizing my unique insights and skills as valuable assets to their growth strategy.