Kenneth Kumar Email and Phone Number
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• A result oriented professional with over 10 Plus years of IT experience involving Systems Analysis, ITIL Services, Technical Support & Customer Care Support , Service Delivery and Team Management in the IT sector.• Experiences in IT Operations like Help-desk, Incident Management & Business Analysis.• Experiences in implementing and managing ITIL Process. • Adept at 24x7 IT management for both Front Office and BackOffice with excellent Service Delivery and Service fulfillment for subscribers through Back office management.applying the requirements. Custom designing solutions and troubleshooting for complex software & IT related problems. Expertise's in the following Area's * Customer Success * Site Reliability* Cloud Operations * Network Operations Center* Desktop Services / Help-desk* Technical Management* Change Management * CRM/Call Center * Customer AdvocacyITIL v3 Foundations Certified from Exin.
Beigene
View- Website:
- beigene.com
- Employees:
- 2932
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Information Technology And Infrastructure And Operations And Systems EngineerBeigeneFremont, Ca, Us
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Information Technology / Infrastructure / Operations / Systems EngineerBeigene Jan 2022 - PresentCambridge, Ma, Us
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Information Technology Support EngineerVmware Feb 2019 - Oct 2022Palo Alto, Ca, Us -
Consumer OperationsGoogle Aug 2017 - Feb 2019Mountain View, Ca, UsA result oriented professional with over 10 Plus years of IT experience involving Systems Analysis, ITIL Services, Technical Support & Team Management, Service delivery, Customer Care Support in the IT sector.• Experiences in IT Operations like Helpdesk, Incident Management & Business Analysis.• Experiences in implementing and managing ITIL Process. • Adept at 24x7 IT management for both Front Office and BackOffice with excellent Service Delivery and Service fulfillment for subscribers through Back office management.applying the requirements. Custom designing solutions and troubleshooting for complex software & IT related problems. -
I.T Lab Configuration EngineerSafeway Jul 2015 - Jul 2017Us -
Network AnalystGoogle May 2013 - May 2015Mountain View, Ca, Us
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Technical Support Engineer / System AdminBaxter Healthcare Sep 2011 - Mar 2013Deerfield, Illinois, Us• Setup new IDF room with network devices -- patch panel, router, LAN switches, POE switches, file server, mail server, and UPS power supply • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic Business and other organizational objectives.• Evaluating, recommending, installing and configuring software to meet customer requirements.Determine need for hardware/software. Make recommendations to executive staff for purchase -
Technical Support EngineerBlackhawk Network Nov 2010 - May 2011Pleasanton, California, Us• Ensure adequate coverage (24x7x365) for proactive and continuous monitoring of all network infrastructure, applications and services; ensure quick and effective response to an outage -
Technical Support EngineerGoogle May 2007 - Oct 2010Mountain View, Ca, Us• (TSE/TSA) is responsible for providing a high level of expertise in the technical support of the BMC Remedy product set to internal customers. This includes Design, Implementation, and Administration of Remedy based Applications that integrates Asset Tracking through the complete asset lifecycle, Change Management Approvals, SLA monitoring, and trouble-shooting issues of diverse scope related to the BMC Remedy product set• Involve in application development and Unit, Integration, System Testing, Debugging & troubleshooting of the application.
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Desktop SupportGoogle Sep 2006 - May 2007Mountain View, Ca, Us
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Desktop SupportMilestone Technologies Sep 2006 - Jul 2009Fremont, California, Us
Kenneth Kumar Skills
Kenneth Kumar Education Details
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Osmania University
Frequently Asked Questions about Kenneth Kumar
What company does Kenneth Kumar work for?
Kenneth Kumar works for Beigene
What is Kenneth Kumar's role at the current company?
Kenneth Kumar's current role is Information Technology and Infrastructure and Operations and Systems Engineer.
What is Kenneth Kumar's email address?
Kenneth Kumar's email address is ku****@****ail.com
What is Kenneth Kumar's direct phone number?
Kenneth Kumar's direct phone number is +184794*****
What schools did Kenneth Kumar attend?
Kenneth Kumar attended Osmania University.
What skills is Kenneth Kumar known for?
Kenneth Kumar has skills like Itil, Change Management, It Operations, Service Delivery, It Service Management, Linux, Bmc Remedy, Integration, System Administration, Sql, Unix, Cloud Computing.
Who are Kenneth Kumar's colleagues?
Kenneth Kumar's colleagues are Ruimin Ge, Edna Booth, Cathrin Güzelarslan, Paolo C, Supanat Thanrat, Hongzhang Wang, Christopher Garrett.
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