Kenneth L. Williams Email and Phone Number

Working with the marketing manager and putting together special events for high end players. Manager of the casino host along with departmental scheduling. Putting together analysis reports for complimentary and customer satisfaction. Maintaining and updating guest play. Examining profitability profiles of specific guests. Implemented host incentive programs and added emphasis on outstanding guest service.

Prospected new guests using extensive personal player contact list and telemarketing. Made hotel and restaurant reservations and complementaries based on level of play. Approve casino credit. Resolved guest conflicts with 100% satisfaction rate.