Kenneth Lacy's Location
Phoenix, Arizona, United States, United States
Kenneth Lacy's Contact Details
Kenneth Lacy work email
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Kenneth Lacy personal email
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Kenneth Lacy phone numbers
About Kenneth Lacy
Life & Health insurance license. Experience working with Healthcare insurance industry products. Work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Excited to learn new things, strong computer skills, and self-motivated to always improve. I have patience, and the ability to listen and recognize the needs of participants, to clearly articulate and verify what is important to them. Able to change communication style and overcome concerns with knowledge, patience, and understanding, and enjoy meeting and assisting new people.
Kenneth Lacy's Current Company Details
Humana Inc.
DMS Sales Agent at Humana
Kenneth Lacy Work Experience Details
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Humana Medicare Insurance Sales AgentHumana Inc. Mar 2020 - PresentPhoenix, Arizona, United StatesThe DMS Sales Agent qualifies prospects and attempts to close sale. Arranges for field representative to visit prospect if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
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Health Benefit AdvisorWillis Towers Watson Jul 2019 - Mar 2020Tempe ArizonaAs a Benefit Advisor I have the rewarding opportunity to speak with Medicare eligible participants across the country to assist them in selecting insurance plans that meet their needs, exercising patience and knowledge with caring explanations to enroll them in healthcare insurance products. -
Small Business OwnerTasty Hog Bbq Aug 2008 - Mar 2020Phoenix, Arizona AreaTasty Hog Barbecue is dedicated to that slow smoked BBQ rich in flavors and traditions of the old Texas Road Side BBQ Joint. Offering an array of catering services and event planning.We can design a party or event that will be perfect for all your guests. We offer a range of services and we deliver the best.
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Claims RepresentativeDitech Financial Llc Mar 2019 - Jul 2019Tempe Az.
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Claims RepresentativeComputershare U.S. Jan 2017 - Feb 2019Tempe ArizonaProofread documents for accuracy, including review of deadlines and class action claimant member specificinformationCreate and maintain timelines for various projects, including both internal and external deadlines and facilitatingthe completion of associated tasksDrafting of project specific specifications documents for dissemination to class action claim members andclientsReceive and resolve claimant inquiries received via phone, email and physical mail regarding project specificquestionsPerform and audit data entry of claimant correspondence for accuracyProvide daily reports to Senior Staff regarding project specific statistics; and Coordinate communications and/or tasks between various departments to ensure all deliverables are delivered in a timely manner.Other duties and tasks as assigned by management -
Website Security ConsultantSitelock Aug 2015 - Dec 2016Scottsdale AzResponsibilitiesHandle Inbound Calls from prospective customers Identifying customer business goals and needsAssist customers with product knowledge and enrollment processesDeliver on daily and monthly goalsMaintain a computerized customer and prospect databaseLeverage problem solving skills to respond and follow up on inquiries by email and phoneMaintain existing and develop new customers through individual account supportAttend training to develop knowledge and skillsAccomplishmentsI obtained and maintained my business goals and required matrixSkills UsedAbility to identify solutions to problemsEffective verbal and written communication skills; Excellent listening skillsDisplay and encourage a positive attitudeAbility to use MS Office, particularly Excel and Word, Internet and email.Working knowledge of web hosting and website security -
Customer Marketing Sales SpecialistBank Of America Mar 2014 - Aug 2015Phoenix, Arizona AreaResponsibilitiesAnswering and resolving initial service inquiries, while making effective and smooth transitionsinto sales opportunities. required to achieve monthly sales objectives, and maintain high call quality standards, Responsible for providing a seamless delivery of the service experience whilerecognizing appropriate ways to deepen relationships (sales) with each Customer. Associates utilize relationship-building and problem resolution skills to determine the most appropriate product and/or services in each conversation, while maintaining a high level of Customer Satisfaction. goal-oriented, possess strong communication and relationship-building skills, and are highly adaptable. Additionally, candidates must possess the ability to navigate multiple computer applications while engaged in conversation with our Customers. -
Business Development And Marketing SpecialistEndurance International Group Jan 2008 - Jun 2013Consult with current and potential customers to determine which of our products or services will match their business needs. Possess the ability to delight customers while consistently attaining revenue targets.Troubleshoot customers Web Based Applications and Windows Hosting PlatformsManage and perform appropriate and timely troubleshooting of technical issues.Provide accurate technical solutions in an effort to resolve each issue upon the 1st call. Work with customers to describe and products and/or services. Manage sensitive and critical client information. Multi-task and prioritize in a high-volume, fast paced environment. Provide excellent customer service and superior knowledge of our products and services by using your expert consultative skills. -
Residential Customer Service RepresentativeSalt River Project Jan 2005 - Jul 2007• Electric Meter Technician Certificate• Update customer accounts and resolve inquires • Computer research, analysis, interpretation of customer’s data • Accounts Receivable and payment processing• Directed and dispatched field personnel
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Local Network Project ManagerAt&T Nov 2001 - Dec 2004• Point of Contact for the migration of large and medium business customers • Project Initiation activities, Risk Assessment, Cost Analysis• Project management of Network Migration, Provisioning and Implementation • Coordinate and manage multiple projects activities• Leadership and negotiating skills• I received the 2003 AT&T Project Management Excellence Award in recognition for successful attainment of significant and sustained business results. -
Network TechnicianAt&T Mar 1999 - Nov 2001Denver, Co• Knowledge of LAN/WAN technologies and related tools • Platform-based applications to Monitor the Network Performance • Router configuration/troubleshooting, TCP/IP addressing • Knowledge of basic electricity, as it relates to telecommunications • NORTEL Switching systems and Network Terminal Equipment. • Implementation of DS0, DS1, and DS3 Frame Relay Transmission Equipment. • Interface and communication with vendors and dispatching services
Kenneth Lacy Skills
Networking
Troubleshooting
Leadership
Telecommunications
Management
Seo
Web Analytics
Project Management
Crm
Technical Support
Customer Service
Customer Relationship Management
Tcp/ip
Team Building
Analysis
Website Development
Kenneth Lacy Education Details
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Aims Community CollegeComputer Systems Networking And Telecommunications
Frequently Asked Questions about Kenneth Lacy
What company does Kenneth Lacy work for?
Kenneth Lacy works for Humana Inc.
What is Kenneth Lacy's role at the current company?
Kenneth Lacy's current role is DMS Sales Agent at Humana.
What is Kenneth Lacy's email address?
Kenneth Lacy's email address is kl****@****att.com
What is Kenneth Lacy's direct phone number?
Kenneth Lacy's direct phone number is +160246*****
What schools did Kenneth Lacy attend?
Kenneth Lacy attended Aims Community College.
What skills is Kenneth Lacy known for?
Kenneth Lacy has skills like Networking, Troubleshooting, Leadership, Telecommunications, Management, Seo, Web Analytics, Project Management, Crm, Technical Support, Customer Service, Customer Relationship Management.
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Kenneth Lacy Jr.
Learning & Development Manager | Passionate About Training, Engagement And Building High-Performing Teams | Expertise In Onboarding, Virtual Training And Program EffectivenessNashville Metropolitan Area2comdatagroup.com, gmail.com -
Kenneth Lacy
Indian Head, Md2l-3com.com, engilitycorp.com -
4ara-inc.com, ara-inc.com, ara-inc.com, patriceandassociates.com
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