Kenneth Lear Email & Phone Number

Nj

Worked with multiple teams to move the project forward to completion.Handled relationships with vendors for managing work to move projects forward.Quality assurance testing for multiple stages of build process.Physical and third party software testing.Processing application build requests from Application Dev team.Project Management for budgets and overviews.EOL devices and application for Application Dev team.Application Security testing management.Compliance management for Applications that are managed.IT Support for Application teams to users relationships.Worked with the Application team to move workload to the Computer Support desk.

Worked with ServiceNow and other application to manage incoming cases from support desk.Managed application project managementWorked with Numerus vendors on open issues to resolve qued cases.Worked with vendor to develop installation package for applicationWorked with vendor to quality assurance test package for applicationDrafted help articles to reduce case load.

Dramatically reduced the number of incoming service orders from 7-9 per day to 1-3 per day – a 75% cut in daily troubleshooting issues during top-priority shiftProactively tackled productivity issues through “hands-on” reorganization of network infrastructure—such as stack configuration—to ensure network expandabilityTrained and supported internal and external customers – led on-site training of first NJ staff to implement UPS Access Point for alternative delivery solutions Provided comprehensive on-call IT support through out facility for network, servers, telecommunications equipment, computers, printing devices, etc.Personally updated inventory with spare hardware, reviewed accompanying validation documents, and processed RMAs to meet operational demands and account for future needs Engaged in scheduled maintenance and device checks – network devices, cable management, failed-device replacement; Deployed and troubleshot proprietary/non-proprietary applicationsLed project for ground-up server builds to replace 2003 end-of-support software/hardware Installed and programmed various network components in a Layer3 environmentCollaborated with vendors to install/maintain on-site equipment, such as WAN circuits and PBXWorked closely with NOC and Level 2 and 3 Support to provide emergency response

Performed data entry for international operations.Worked in operation to help move packages from A to B

Bachelor Of Science (Bs), Engineering Technology, Computer Technology Option

Concentration's in Medical Informatics and Computer Security

Associate Of Arts And Sciences (Aas), Network And Systems Administration