Kenneth Lee Email and Phone Number

UPS.com tracking website, overseeing global package tracking.• Attend requirement and production meetings to assess system impacts and create user stories.• Conduct Sprint planning and participate in daily standup meetings to ensure project alignment.• Manage, prioritize, and groom the backlog with the application team, ensuring clarity in user stories.• Conduct User Acceptance Testing for implemented changes and facilitate product demos for field users.• Perform competitive analysis and recommend improvements for UPS.com Digital Channels value streams to enhance cost reduction and increase revenue.

Professional Summary: Experienced Product Manager with a background in Agile Methodology, Production Support, Business Requirements, Implementation, Issue Management, UAT/Software Quality Analysis, and managing relationships with Third Party vendors.

Manage relationship for bill print vendor, key entry and imaging vendors. Also responsible for support of the UPS Billing Center, Online Bill Payment and Presentment website. Responsibilities include creating budgets, auditing and authorizing payment of invoices, managing vendor projects through implementation, site visits and daily support functions