• Lead the Technical Service and ITS divisions• Lead the overall Managed Print Services business operations• Lead the overall ITS business operations including the ITS Sales, Vendor Management, Pre-Sales, Post-Sales and Managed Services• Develop and drive the digital services transformation, GTM strategy plan and other business opportunities• Lead the business, sales & service transformation and people development• Responsible for the Technical Services and ITS business P&L

• Lead, manage and develop the technical team which consists of technical consultants and technical engineers in pre-sales activities, PoC, solutions deployment and technical support• Study and design solutions to meet customers’ requirements• Solution selling with strategic partners, vendors and other business units• Respond to RFI, RFQ, RFP, RFT• Responsible for team coaching, development and hiring

• Lead a dynamic and high performing Technology Services department which consists of 4 functional teams with 20+ technical staffs- Solution & Consulting (pre-sales team)- Service Delivery & Operations (services team)- Project Management (PMO team)- Network Operations Center (NOC/managed services team)• Ensure the technology services team is delivering innovative and quality solutions and obtain a high standard of customer satisfaction• Provide vision & leadership to all the team lead/manager with implementation of new technology, new and on-going services and projects• Provide technical advice and direction to the Technology Services team and keeps informed of current trends in technology-related applications• Lead the solution design & selling• Responsible for the services and maintenance P&L• Lead & manage the company ISO 20000:ITSM & ISO 27001:ISMS certification project

• Lead and manage the service delivery of the company’s 4 new solutions businesses which are Enterprise Security, Big Data, Cloud and Enterprise Application & Mobility• Manage a team of engineers and consultants• Responsible for the service team’s development, technical enablement and engineers hiring• Involve in the business strategy planning and business development; Go-To-Market approach and solution selling• Work closely with the pre-sales team in meeting customer for requirements study, solution designing, prepare proposal and conduct POC• As an outsourced Project Manager for a foreign bank to manage multiple IT infrastructure projects such as Outlook migration & VDI infrastructure upgrade

• Manage and lead a team of technical engineers• Project management – as a project manager, lead the PMO for project implementation• Solution implementation – as a solution implementation manager, lead the implementation engineers in solution implementation• Technical support – as a technical manager, lead the technical engineers in daily technical support and problem solving• Customer services – maintain good rapport with customers. Ensure all customers’ requests are answered• Pre-sales – information gathering, requirements study, solution design, prepare proposal and conduct POC

• Manage the data center disaster recovery center which consists of 40 Wintel servers, storage (Hitachi SAN, EMC Centera), tape libraries, network equipment, 2 domains, McAfee EPO and CommVault backup system• Lead and manage the infrastructure team which consists of system administrators, network engineers and desktop engineers• Manage, planning, review and coordinate the systems implementation, systems migration, change requests and support issues for the LHDN project which consists of Record Management System (RMS), Data Capture System (DCS) and Document Management System (DMS)

• Manage the local IT infrastructure• Support the regional Infrastructure team• Provide IT support to users on hardware, software, network and SAP system• Responsible for IT procurement and asset inventory

• Lead a team of resident engineers• Support multiple MNC companies such as GE Aircraft Engine, Shell, BP, Astro, Nortel Networks, OCBC Bank and BAT GSD

• Based at Johnson & Johnson as resident engineer• Provide support to 300 users on hardware, software and network• Administer the Windows NT4/2000 servers