Regional Health Command - Central (RHC-C) Director for the Exceptional Family Member Program (EFMP). Manages EFMP operations for JBSA Fort Sam Houston, serving assigned Tri-Service, permanent party and trainee members. Expert adviser and consultant to the appointed EFMP Medical Director for EFMP program, Verifies medical coding of special needs cases. Researches area support capability and responds to queries from HRC for assignment coordination. Provides updates on budget, supplies, and program status. Directs and organizes EFMP training for MTF providers and staff. RHC-C program manager responsible for directing EFMP operations within 11 regional MTFs. Responsible for interpreting, implementing, and insuring compliance with Department of Defense, Department of the Army, MEDCOM /OTSG, and Human Resource Command, regulations, policies, and procedures. Technical authority for regional processing and data entry of approximately 600 enrollments/updates per month. Collects and analyzes regional and installation workload data for monthly reporting. Consultant to the OTSG lead on region-wide program status, develops regional policies, and provides process improvement recommendations. Directly provides EFMP coordination for TRICARE Latin America, Foreign Area Officers, Embassy, and Special Management Branch personnel on remote assignment to South America and Caribbean locations. Assess remote medical support capability, directs long-distance screenings and renders family member travel recommendations to HRC. Coordinate with ARNG (Army Reserve and National) on family member travel screenings for activated member assigned to CONUS and OCONUS locations. Additional duties include IT manager for departmental secure drive supporting resident providers, GME students and clinic staff; project manager for MEDCOM/OTSG reorg initiative responsible for the planning, organizing, transferring and the establishing of 17 EFMP sites.

Curriculum Developer and technical writer for Faculty and Student Development, Medical Education Training Campus (METC), Fort Sam Houston, TX. Oversaw coordination of the development of the first-ever METC Training Instructor Program (MTIP) still under development. Developed MTIP catalog and outline for METC Instructor Program (MTIP) in addition to building the program's data into ICIS database. Worked exclusively with department SME on the development of program curriculum; wordsmithed and crafted 20 units/113 lesson items for the new MTIP program. Additional duties included conducting students initial study skills reception briefs, presentation evaluator for ICDT (Instructor Competency Development Training) student instructors, and coordinator for METC faculty orientation sessions. Highly sought departmental as study skills briefer to the BMET program; provided mass study skills orientation briefs and one-on-one study skills sessions for students. Advisor to the METC QLG (Quick Look Group) forum on MTIP program and curriculum development status.

Healthcare business manager, supporting high quality, accessible, cost effective health care services. Measures, analyzes and assesses clinical business activities with an emphasis on improving clinical product line performance. Supports 135 professional staff generating 30K outpatient visits and 3.5k referrals annually for 25K TRICARE enrolled patients. Assists professional, support, and administrative staff in optimizing patient care and clinical processes. Collaborates with the Health Care Integrator (HCI) and clinical teams with the implementation of clinical best practices. Coordinates the initial development and ongoing modification of provider templates to ensure access and demand management. Consults with providers on historic and projected needs of enrolled population. Advisor to senior Healthcare Administrator, via the Facility Utilization Board (FUB) process, on space requirements to successfully accomplish family healthcare operations. Manages acuity-based enrollment under the oversight of the senior Medical Director and in coordination with the senior executive officer. Appointed Access Manager who works with providers and clinic leadership to ensure adequate supply of appointments through management of templates, schedules and appointing procedures. Develops and enhance business rules for use of acute care within the healthcare facility and network care in order to manage excess acute demand as needed (referral care). Works closely with the Patient Administration office to ensure the right patient is assigned to the right provider based on acuity of the patient and skill set of the provider. Performs analysis on population demand monthly and adjust templates/schedules to match demand. Provides clinic staff with projected demand by number of appointments, and types of appointments required to meet demand. Liaison.to Central Appointment Management Office on provider booking and patient appointment scheduling issues.

Supervises over 100 personnel at corporate office in the management and execution of 118 contracts valued at $348M supporting 75 Air Force. Monitors contract base and option year periods to ensure no gaps in service. Recommends cost saving methods through utilization of existing Air Force contract vehicles (CATS/Spirals). CPAR administrator overseeing contract performance reviews. Assigns contract reps and system access. Directs maintenance for a 13,000 sq. ft. facility in support of 300+ personnel, ensuring a safe and healthy workplace. Space utilization coordinator and project manager/consultant to civil engineers on new San Antonio joint basing mission moves.

Serves as key readiness advisor to the executive leadership and liaison to command on policies, war plans and procedures. Managed and reported readiness status of war reserve materiel projects comprised of 59 assemblages valued at $17M. Conducted the Medical Readiness Committee and apprised executive council of training and funding status in addition to issues affecting organizations go-to-war posture. Directed training for 137 personnel and worked in concert with base civil engineers to ensure wartime readiness training and equipment was conducted and issued to all personnel. Led the way in training statistics for sister units within Pacific Air Force (PACAF) Command. Coordinated directly with headquarters on centrally funded equipment, supplies and training. Directly supervised two personnel and served as the Control Center team chief for 11 personnel. Managed 13 war-ready response teams and drove contingency response actions during real-world and exercise operations. Consulted with fighter wing and unit leadership on exercise planning and contingency response execution. Successfully executed contingency responses during the 8th Fighter Wing’s Operational Readiness Inspection culminating in no findings and an “Outstanding” rating during the Wing’s first-ever Air Force Combined Unit Inspection.

Appointed project manager for the 711th Human Performance Wing (711 HPW), Wright Patterson Air Force Base. Directed building closures and personnel relocation actions for 800+ members. Local consultant to Human Performance Wing executive on closure plan for 78 facilities. Turned over 260K sq. feet of infrastructure back to the city of San Antonio relieving the US Air Force of $2.4M in lease costs. Met all congressional mandated BRAC timelines for final base closure.

Commanded 700+ nonprior service students annually; Assisted USAF School of Aerospace Medicine commander in maintaining morale and welfare of 800 permanently assigned personnel; Directly supervised four Commander's Support Staff and three Military Training Leaders; Oversaw organization's admin support functions; Administered unit quality of life and personnel support programs and professional military education opportunities; Maintained, monitored, and directed discipline for over 326 military members assigned/attached to the United States Air Force School of Aerospace Medicine at 5 Operating Locations.

Afghan nation builder; created and directed Allied Health Professions Institute (AHPI) courses while serving in a deployed location under the Combined Strategic Command – Afghanistan (CSTC-A). Expertly led 246 Operation Enduring Freedom (OEF) tactical dismounted team operations in a combat environment. Launched the first OEF (Operation Enduring Freedom) medical lab & Ultrasound courses, enrolled 30 Afghan National Security Forces medics and maintained 100% class enrollment with zero drop outs. Drafted the Command Surgeon recruiting proposal, developed a 5-year training plan along with the construction of 6 new entrance exams. Managed AHPI’s supply and equipment contracts worth $3.6M, energized acquisition efforts with $306K in services and supply contracts awarded.

Managed base level medical and dental stock fund accounts with annual sales of $12.4M. Monitored 10 Government Purchase Card (GPC) accounts worth $5.6M and supervised 6 purchase card holders. Managed 7 service contracts worth $154K. Ensured serviceability and maintenance of $3.3M in medical equipment. Maintained inventories for 5 Homeland Defense projects worth $436K and War Reserve Materiel (WRM) projects valued at $43K. Supervised 4 Biomedical Equipment Repair technicians and 8 Logisticians. Additional duty included Vehicle Control Officer ensuring the maintenance and response capability for 5 medical vehicle assets.

Supervised 26 employees while overseeing multiple healthcare support functions (referral management, healthcare records management, insurance collections, medical evaluation boards, special need assessments, durable medical equipment issue, beneficiary briefs, operations budget management). Established first single-point beneficiary operations office; negotiated and managed healthcare support agreements with local area military healthcare facilities. Consultant/liaison to managed support contractor (Humana Military and Healthnet) for eligibility and enrollments of over 10,000 patients. Patient Advocate and HIPAA Privacy Officer; champion for patients’ rights and right to patient information privacy. Directed annual records reviews and medical referral filings Officer of the Quarter Award first and third quarters, 2005.

Instructed and supervised 234 Tri-Service students annually in biomedical equipment maintenance and repair procedures. Presented subject matter lectures and performed demonstrations and evaluations. Prepared and revised lesson plans and audiovisual aids related to training material. Developed and administered written progress checks (quizzes), tests and hands-on evaluations. Coordinated with sister service instructors in planning, directing, assisting and preparing technical training material.

Safety tested and performed preventative maintenance for a 300 bed medical center and 7 dental clinics. Utilized test equipment worth $116K to verify calibration and operation of medical equipment worth $30M. Received newly procured equipment, conducted parts and accessory inventory, performed function checks and placed new equipment in service. Documented and maintained record of all maintenance/repair work performed. Supervised contracted service technicians during on-site repairs to insure proper completion of contract work performed. Performed aforementioned duties and responsibilities in bench technician, team lead, shop foreman and shop NCOIC positions. Also held military leadership positions of squad leader, platoon sergeant, and detachment first sergeant..