With over 6 years as a Customer Service Rep, I've boosted satisfaction and revenue in e-commerce and tech. I excel at handling complex customer inquiries, building strong customer relationships, and driving customer loyalty. I've consistently maintained high customer satisfaction rates, like a 4.7 out of 5 at UnitedByBlue.com and similar success at CompAndSave.com. Recognized as a TOP 7 Customer Service Agent for AT&T ISM in 2018, I'm all about delivering top-notch service.Gorgias Automation Expertise:-Integrating stores and support channels-Setting up customized views on sidebar-Crafting FAQs-Rules Configuration-AutomationShopify Management:-Product Management (Manage listings, updates, and inventory).-Manage order returns and cancellations.-Order Processing and Fulfillment.-Manage Dropship Orders.-Adding store design elements and installing plugins.Proficiency in Tools:-Gorgias-Zendesk-Shopify-Magento-Volusion-Loop Return-Slack-Loom-Hootsuite-Meta Business Suite-Facebook Ads Manager-Canva-Flodesk-Klaviyo-Trello-Asana-Calendly-Google Workspace-ChatGPT-HubstaffNeed a hand with your customer service or store management? Let’s chat and see how I can help!
Gametablechamp.Com
-
Shopify Store Virtual AssistantGametablechamp.Com Sep 2024 - PresentUnited States
-
Customer & Administrative SupportUnited By Blue Dec 2023 - Jul 2024Philadelphia, Pennsylvania, United States•Resolved escalated issues.•Handled product and service inquiries.•Provided shipment updates and assisted with claims for problematic deliveries.•Liaised with the fulfillment center regarding order issues and updates.•Maintained high customer satisfaction levels.•Managed orders, cancellations, and returns.•Set up the transition from Zendesk to Gorgias.•Data Entry & Research -
Customer Service RepresentativeCompandsave.Com Feb 2019 - Feb 2023Union City, California, United States•Maintained high customer satisfaction levels.•Processed customer orders, cancellations, and returns•Handled product and service inquiries.•Managed dropship orders.•Resolved escalated issues effectively.•Provided shipment updates and assisted with claims for problematic deliveries.•Responded to product inquiries.•Data Entry -
Customer Service RepresentativeIbex Nov 2016 - Feb 2019Davao Del Sur, Davao Region, Philippines•Y.T.D 2018 Top 7 Agent•Resolved billing, product, and technical issues to enhance customer satisfaction.•Handled product and service inquiries.•Adressed issues proactively to prevent escalations.•Processed orders.•Managed refunds and cancellations.•Maintained a high customer satisfaction rate.•Transferred calls and forwarded chats to the appropriate departments based oncustomer needs.
Kenneth Mark Daniel Education Details
-
Marketing
Frequently Asked Questions about Kenneth Mark Daniel
What company does Kenneth Mark Daniel work for?
Kenneth Mark Daniel works for Gametablechamp.com
What is Kenneth Mark Daniel's role at the current company?
Kenneth Mark Daniel's current role is Shopify Store Customer Service Expert | Gorgias | Zendesk.
What schools did Kenneth Mark Daniel attend?
Kenneth Mark Daniel attended University Of Mindanao.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial