Senior Systems Engineer
Federated It
As the Information Technology Liaison to the Office of the Director of National Intelligence (ODNI); established and managed relationships within the Defense Intelligence Agency (DIA) in order to create pathways of communication, understanding and expedient resolution.Collected, assigned, tracked, analyzed and reported issues, concerns and requests pertaining to IT services provided by DIA using established approved procedures and the Customer Relationship Management ticket-tracking software.Met with customer and internal organizational units and functional owner on a periodic basis to identify, review and prioritize critical issues