Helpdesk Coordinator Ii
Provide first level support for TJX companies (e.g TJMaxx , Marshalls , and HomeGoods ) Use tools such as VHQ to support and manage Verifone Debit/Credit Pin Pads , furthermore to upgrade and install EMV chip software to the Debit/Credit Pin PadsProvide support for TJX companies with tools like Ericom to remote into TJX companies internal network (e.g Controller , WebPC , and Xpress sever ) Provide support with TJX stores password resets , Using tools such as Oracle , Kronos , and SiteMinder ) to provide stores with correct support Use SeviceNow for all ticket documentation, escalation , and resolution of all incidents within TJX stores