Kenneth Mcfall Email & Phone Number

Indianapolis, Indiana Area

• Assists customers, store employees and vendors with processes related to the installation of Lowe’s Products• Works daily to ensure adherence to company policies related to customer service• Continues to meet or exceed expectations related to graded metrics• Worked as a member of the Employee Engagement Committee, providing employees with information on corporate benefits• Was selected to participate in the Lowe’s Leadership Development Program

Indianapolis, Indiana Area

While working for GEICO, I was accountable to engage and assist GEICO policyholders during incoming calls to the customer support team in a polite and professional atmosphere. Worked with policy holders daily to maintain and modify insurance policies as needed to support their changing needs. Assisted customers in the understanding of policy details, complex billing issues and appreciation of coverage benefits as they applied to the policyholder.

Tampa/St. Petersburg, Florida Area

While employed with Charter Communications, I worked as a Voice Provisioning Specialist and Technical Care Specialist. Working daily to ensure proper and timely activation of digital phone service, while maintaining adherence to federal regulations. I assisted the system development and infrastructure units in identifying phone activation and usage issues. While working as a Technical Care Specialist, I directly supported customers, via phone, in matters related to internet and telephone usage. Using multiple CRMs and other troubleshooting tools needed to correct computer to internet connection troubles.

While employed by KKP Security Group as the Assistant Operations Manager I was directly responsible for the effective operation of the communications center for Critical Intervention Services. Performing critical tasks to ensure officer safety in the field, as well as completing daily functions within the operations center such as; Dispatch Reports, Schedule Adherence, Officer Involved Notifications to leadership and maintaining a GPS tracker for over one hundred vehicles.

Virginia Beach, Va

While employed by A&P Arms I was directly responsible for leading, planning and coordinating complex activities related to firearms inventory projects while maintaining compliance with complex federal and state regulations. I was responsible for installing and configuring ARSS IMS for the first time allowing the organization to keep records electronically for firearm-related transactions. I maintained user access permissions for both the inventory system and the point of sale terminals. Created daily confirmation checkpoint system to ensure security compliance by conducting inventory audits on firearms and background check forms. Examples of auditing projects included reviewing the development, security and internal controls of file management and applications particularly as they relate to federal regulations.

Responsible for independently performing a variety of clerical, administrative, and managerial duties necessary to keep aircraft maintenance activities running efficiently. Coordinated complex actions of; maintaining aircraft logbooks, scheduling aircraft inspections, operating libraries of technical publications, preparing reports and correspondence following the Naval Aviation Program. Confirmed compliance with aviation program by conducting audits of over 500 equipment records while onboard the USS John F Kennedy. Examples of auditing projects included reviewing the development, security and internal controls of documentation particularly as they relate to critical mission support activities. Maintained multiple technical publication libraries using regulations as prescribed in the Naval Aviation Program to ensure that equipment technicians where provided with the correct repair procedures.

Bachelor Of Science - Bs, Business Information Systems, 3.86

Associate Of Science (As), Computer Networking Systems, 3.65

Honors Graduate

Certificate, Cyber Analyst, 3.98