Kenneth Mckinney Email and Phone Number

Great company and I would encourage anyone looking at property management as a career, to contact IMT.

I decided to move on and create a trucking brokerage as well as a trucking company along with an event planning firm. IMT was good to me and if I decide to come back into the industry, IMT will be the first company that I contact.

Leasing Consultant, Leasing Manager, Assistant Manager

Qualify Prospective Renters• Completed market study report weekly• Come up with creative ways to market our apartment community to the Thousand Oaks area.• Worked in the field marketing and shopping other properties• Call residents regarding renewal of lease contracts (Resident retention)• Running delinquency report to send out past due notices and contact residents regarding delinquent accounts. • Correspond with corporate accounts like Oakwood and Synergy corporate housing to coordinate contracts and payments regarding apartment rentals. • Process paperwork for 3 day notices • Resolve resident issues • At IMT Thousand Oaks I am the main point of contact for all residents, the Manager and myself are the only people that work in the office.

Rental Consultant

Managed the day to day operations of the showroom.• Processed online orders, and walk-in customer orders.• Processed out-side representatives orders.• Provided excellent customer service to walk-in clients and clients calling in for rentalfurniture services.• Kept up client retention among home stagers and local companies needing rental furniture .• Followed up with customers after the delivery of rental furniture.• Worked with multiple departments within the company on a day to day basis• Worked with the warehouse department to ensure quality and delivery of rental furniture.• Worked with the accounting department to confirm payment structure of contracts and rentalfurniture.• Brainstormed with upper management and outside representatives to create new businessventures.• Exceeded budget requirements on a monthly basis.

Provides event management• Develops budget• Finds venues• Negotiates contracts• Develops agendas• Find speakers and make sure they are aware of what time they are speaking• Oversee participant and vendor registration• Oversee audio visual components• Make sure food is served at appropriate time• Make sure event is running on time• Keep clients completely satisfied

Customer services rep

Help senior citizens understand their insurance policies (Medicare Advantage)• Followed rules and regulations on releasing information to clients• Noted conversations with clients in the system

Answer phone lines and transfer calls to correct extensions• Helped with managing employees

Worked directly with designers, contractors, plumbers, and customers• Trained incoming showroom manager on computer software programs• Purchased products from vendors and company distribution center• Managed customer accounts with monthly sales approximately $300,000 per month• Processed and completed merchandising• Created employee schedule, and oversaw showroom coverage• Worked closely with Showroom Consultants in contacting customers regarding sales orders• Worked in warehouse handling shipping materials sent/received• Served as liaison for sales team and management team, as well as the purchasing agentArbors Parc Rose/Ventura Pines Apartments (293 units/ 307 units)

Provided excellent customer service by greeting and showing apartments to potential renters• Worked in the field marketing and shopping other properties• Closed deal with Military Base for the Military Set A Side Program• Increased sales on a monthly basis with an 80% closing ratio• Helped bring a property from 71% occupied to 87% within a two-month span• Professionally collected and processed utility and rent checks daily along with settling bills with vendors• Accurately processed and complete accounts receivables daily for rental services. (Holds, App Fees ect.)• Completed market study report weekly• Brain-stormed with manager to come up with rates and marketing strategies for up coming week• Entered weekly information for weekly reports in to AMSI,Yardi

Served as point of contact for problem solving in reference to customer refunds, account receivables, distribution, and packaging,• Processed incoming sales via phone calls, e-mails, and faxes• Assisted customers with product descriptions, purchases, collections, and returns

Helped guest with luggage• Completed bucket check and local room percentage and rates form• Checked guest in and out• Ran guest reports• Kept logs for events throughout my shift to make sure scores stay at a high level• Handled guest issues in a professional manner and maintained a rapport among employees• Helped sales staff with special events at the hotel when needed• Kept the front desk a professional environment at all times• Received employee of the month honors while maintaining night manager position• Attended and completed signature training course