Kenneth Mcqueen Email & Phone Number

Lexington, Kentucky, United States

Central Kentucky, United States

• Manages, trains, and coaches Partners/General Managers and conducts management orientation. • Directs and assigns employees as needed to ensure all aspects of service meet operational standards • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards. • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices. • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor. • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law. • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary. • Monitors performance of vendors. Takes immediate corrective action when necessary. • Audits drive-in employment-related records and payroll records. • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis. • Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary. • Recruits, interviews and hire management team members to achieve proper staffing levels. • Approves compensation levels of drive-in employees and managers within company guidelines. • Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends. • Develops and implements a marketing plan for region

Lexington, Kentucky, United States

• Manages, trains and coaches drive-in employees, management and conducts orientation.• Directs and assigns drive-in employees and management to perform all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.• Performs opening and/or closing duties to standard.• Monitors and makes appropriate adjustments to staffing levels during assigned shift. • Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.• Monitors and maintains inventory levels to ensure product availability and portion control. Places orders for food, paper and other supplies within cost control procedures.