As a Senior Quality Analyst – Financial Crime Services at National Australia Bank, I created customer risk profile by inspecting banking transactions through different scenarios and trends. I provided valuable and constructive feedback by participating in calibration sessions on QA. I studied suspicious activity reports on a daily basis in compliance with federal regulations. I recommended account restrictions as per risk to the institution by reviewing enhanced due diligence investigations on customers’ deemed high risk. I examined quality of customer due diligence activities in assistance of financial crime investigation. I steered analysts to improve quality by investigating (ECDD) and NAB Asia work on high-risk customers of the bank. I prepared and filed Suspicious Matter Reports (SMR) and Threshold Transaction Reports (TTR) to AUSTRAC as per requirement for resolving issues in timely manner. I identified fraudulent activities and suggested appropriate steps to mitigate in line with AML compliance regulation.Below are some of my key accomplishment that I have attained during this tenure:~ Maintained calibration scores within 5 % through exceptional services.~ Optimised 30% overall quality scores by coaching and training of staff members.

As Mass Brands Customer Value Specialist at Suncorp Group Ltd, I met customer sales and service targets as per entire customer segments through appropriate dealing and customer service. I resolved customer’s inquiries and on-boarding/lodging claims in timely manner to attain customer satisfaction. I managed customer accounts and supported customers with right cover by fulfilling insurance requirement. I produced value for customers through products and services under multiple brands across banking, wealth, life, personal, and commercial insurance by sponsoring customer propositions. Below are some of my key accomplishment that I have attained during this tenure:~ Achieved Excellence Award by maintaining sales target and compliance scores for three months. ~ Secured 98% quality scores with 100 % compliance on entire evaluated sales and reached 150% of the sales target every month.

As Assistant Branch Manager – Operations and compliance Specialist at Emirates NBD, I determined suspicious/unusual patterns in banking transactions by monitoring accounts transactions. I reviewed high-risk accounts to ensure Compliance with policy and KYC-AML requirements. I assessed alerts of SAFEWATCH/WORLDCHECK Filtering in compliance with sanctions policies of OFAC, EU, UN, Local, and Internal list for detecting potential risk at time of customers on boarding. I assured data accuracy of customers by scanning KYC/CDD Documents. I examined accounts opening of politically exposed persons in line with the UAE central bank requirements and Group PEP Policy as well as approved from executives. I observed transactions of corporate accounts with Overdraft facilities, Balance Orders, Sweeps and Expired limits. I supported branch for fraud department and risk management, such as operational losses, account opening pertaining to politically exposed persons (peps), and share trading accounts. Below are some of my key accomplishment that I have attained during this tenure:~ Performed client review and remediation of 30,000 account with 88% completion and 96% accuracy.~ Acknowledged by operational excellence award 3 times in 2014, 2015, and 2016.~ Enhanced branch sales by 37% and maintained Mystery shopping scores for branch at 94%.~ Delivered 95% accuracy of reviewed documents for alerts generated by the SAFEWATCH Filtering as per the Sanctions policies.