Kenneth Muragu Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

Nairobi, Kenya

• Developed the Kenya USSD integration usin IBM Integration Bus to T24 core banking improving mobile banking availability for the client
• Designed the Safaricom Bulk data Architecture and Integration enabling automation of Data purchases of Bank clients
• Upgraded the Client integration for Pesalink from ISO8583 to ISO20022 making it the second bank to fully implement the standard.
• Implemented Security Upgrades to the Kenya USSD using IBM Datapower to conform to the FIPS 140-2 IT Security Standards

Nairobi(Kenya)

• Bolstered T24 core banking implementation for different customers to ensure data integrity and enhance accurate reporting for decision making.
• Coordinated system audits for mobile and internet Banking to T24 core Banking System improving security and usability creating faster adoption of channels.
• Participated in T24 core banking system upgrades doubling efficiency and providing globally accepted system standards.
• Dispatched Jboss EAP upgrades with performance tuning and clustering for T24 applications both on TAFC and TAFJ environments attaining 99% availability of systems.

Mara Ragati Road Upperhill Nairobi

• Pioneered the Pesa-link system that delivered real time transfers between banks augmenting accelerating interbank transactions to 25 sec intervals.
• Implemented the CBA Connect corporate internet banking upgrade project transforming the corporate banking experience and turn around time for financial transactions.
• Deployed the CBA Loop Mobile and Internet Banking project upgrading competitiveness of the organization while revolutionizing the cashless banking sector.
• Commissioned the M-Akiba mobile project leading to the government selling their first 4.5 billion shillings mobile Treasury Bond offering.

Nairobi, Kenya

• Dispatched the Treasury Trader system in both Uganda and Tanzania reducing cross country treasury reporting and monitoring by 50%.
• Executed the Upgrade of the Intellisuite Reconciliation system expediting the processing from 1000 entries a day to 50000 entries a day
• Implemented the Host to Host Decryption and Encryption application facilitating effortless and secure transaction processing.
• Analysed, examined and resolved users’ issues within agreed timescales accelerating internal and external customer experiences by 30%.

Kenya

• Prepared training manuals for contact centre team which optimized their independence and reducing issues referred to the IT department by 50%.
• Properly escalated unresolved queries using ITIL standards raising the efficiency of customer problem resolution by 70%.
• Tracked, routed and reassigned problems to correct resources which increasing TAT by 15% of customer related queries.
• Reviewed with customers, furnished feedback and see problems through to resolution eliminating customer re-occurrent issues by 50%.

Nairobi

• Maintained server and the client computers strengthening the business continuity.
• Assisted in the maintenance of the LAN and WAN Network within the office fostering high availability of the network by 70%.
• Prepared agency management reports expediting decision making by the management.
• Directed the Information Technology Systems in the subsidiary stations improving productivity within the offices.

Bachelor Of Science, Information Systems Technology

Activities and Societies: Member of the IT CLUB U.S.I.U. Concentration in Applications

Kenya Certificate Of Secondary Education, Secondary School Diploma, B+

Activities and Societies: Freedom from Hunger Walk, Nairobi Hospice Charity Walk, Reach-Out Association Of Sunshine School. Kenya.

Kenya Certificate Of Primary Education, Kenya Certificate Of Primary Education

Kenya Certificate of Primary Education (K.C.P.E) Marks: 377 out of 500