Kenneth Mureithi Email & Phone Number

Nairobi County, Kenya

• Performing daily transcription and captioning tasks.• Conducting proofreading of transcriptions and captioning work completed by other transcribers.• Assisting customers and staff by addressing any issues they may encounter.• Quality assurance communication between clients and transcriptionists to ensure high-quality transcriptions.

With a background in digital marketing and BPO Services, I have spent the last 10 years navigating the ever-evolving landscape of online marketing strategies. My extensive knowledge and innovative thinking drives our clients’ digital success.

• Spearheaded design and installation of efficient lighting solutions tailored to client needs.• Managed social media presence and digital marketing campaign strategies.• Provided robust IT hardware and software support.• Oversaw helpdesk operations and deployed CCTV and internet installations via fiber optic cable laying• Configured and programmed CCTV systems for seamless daily operations.

• Revamp training materials and curricula, employing multimedia aids for enhanced learning experiences.• Pioneered innovative training methodologies to drive program success and learning effectiveness.• Led orientation and cross-training for new and seasoned team members, elevating operational proficiency.• Streamlined customer records and maintained exceptional customer service standards.• Executed high-volume customer interactions with minimal wait times, prioritizing satisfaction.

• Reviewed and refined reports for impeccable formatting, grammar, and clarity.• Employed specialized software for meticulous medical dictation-transcription.• Ensured accuracy and coherence in transcribed documents through rigorous editing.• Facilitated meticulous transcription of court documents, enhancing accessibility and organization.• Adhered to precise guidelines and stylistic norms to fulfill client requisites.

•Communicated vital customer feedback via Microsoft Exchange Server, optimizing system performance.• Orchestrated seamless electronic system delivery through SAP Enterprise Resource Planning.• Collaborated closely with cross-functional teams, ensuring uninterrupted business operations.• Provided personalized, high-quality customer support and professional training.• Nurtured staff proficiency through comprehensive training and recruitment initiatives.

Ke

• Managed helpdesk operations and facilitated software installations and computer setups.• Maintained and repaired organizational computers while imparting basic computer training.• Spearheaded website management and utilized SAP ERP for management approvals.

Nairobi, Nairobi, Ke

• Resolved customer issues promptly, enhancing satisfaction and loyalty.• Scheduled and configured multimedia equipment via Microsoft Outlook.• Conducted software troubleshooting and computer setup, bolstering operational efficiency.

Bachelor Of Science In Information Systems And Technology, Information Technology

Certificate In Airline Cabin Crew, Customer Service Training

Certificate In Customer Service Skills, Customer Service Support/Call Center/Teleservice Operation

Certification In Project Management: The Basics, Project Management

Certificate In Digital Ad Expert, Digital Marketing