Kenneth Mureithi Email and Phone Number
With a decade of experience in IT Support and Customer Service, I am a highly accomplished professional known for creating positive work environments and achieving outstanding results. My expertise includes developing and implementing comprehensive training programs that empower teams for optimal performance. I have a successful track record of exceeding expectations in troubleshooting technical issues and delivering exceptional customer experiences, leading to high satisfaction levels and repeat business. Beyond technical proficiency, my leadership skills have been crucial in fostering collaborative and high-achieving teams, emphasizing open communication and goal clarity. In essence, my career reflects a commitment to excellence, a focus on training and development, and a proven ability to lead teams to success, all of which I am eager to apply in future endeavors.
Evolution World Wide - Transcriptionstaff
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Senior Proofreader And Customer SupportEvolution World Wide - TranscriptionstaffNairobi County, Kenya
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Senior Proofreader/Customer SupportEvolution World Wide - Transcriptionstaff Sep 2023 - Present• Performing daily transcription and captioning tasks.• Conducting proofreading of transcriptions and captioning work completed by other transcribers.• Assisting customers and staff by addressing any issues they may encounter.• Quality assurance communication between clients and transcriptionists to ensure high-quality transcriptions.
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Chief People OfficerXajibu Jan 2024 - PresentWith a background in digital marketing and BPO Services, I have spent the last 10 years navigating the ever-evolving landscape of online marketing strategies. My extensive knowledge and innovative thinking drives our clients’ digital success.
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It/Customer Support ConsultantLegacy Lights Feb 2023 - Feb 2024• Spearheaded design and installation of efficient lighting solutions tailored to client needs.• Managed social media presence and digital marketing campaign strategies.• Provided robust IT hardware and software support.• Oversaw helpdesk operations and deployed CCTV and internet installations via fiber optic cable laying• Configured and programmed CCTV systems for seamless daily operations. -
Co-Founder - It/Customer SupportCarott International May 2016 - Dec 2022• Revamp training materials and curricula, employing multimedia aids for enhanced learning experiences.• Pioneered innovative training methodologies to drive program success and learning effectiveness.• Led orientation and cross-training for new and seasoned team members, elevating operational proficiency.• Streamlined customer records and maintained exceptional customer service standards.• Executed high-volume customer interactions with minimal wait times, prioritizing satisfaction.
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Transcriber/CaptionerRev.Com Jun 2014 - Mar 2016• Reviewed and refined reports for impeccable formatting, grammar, and clarity.• Employed specialized software for meticulous medical dictation-transcription.• Ensured accuracy and coherence in transcribed documents through rigorous editing.• Facilitated meticulous transcription of court documents, enhancing accessibility and organization.• Adhered to precise guidelines and stylistic norms to fulfill client requisites.
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It Support/Customer Support/TranscriberAdept Technologies Sep 2011 - Jan 2014•Communicated vital customer feedback via Microsoft Exchange Server, optimizing system performance.• Orchestrated seamless electronic system delivery through SAP Enterprise Resource Planning.• Collaborated closely with cross-functional teams, ensuring uninterrupted business operations.• Provided personalized, high-quality customer support and professional training.• Nurtured staff proficiency through comprehensive training and recruitment initiatives.
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Information Technology Help Desk SupportKenya Pipeline Co. Ltd May 2011 - Jul 2011Ke• Managed helpdesk operations and facilitated software installations and computer setups.• Maintained and repaired organizational computers while imparting basic computer training.• Spearheaded website management and utilized SAP ERP for management approvals. -
Helpdesk And Customer SupportUnited States International University - Africa Feb 2009 - Apr 2011Nairobi, Nairobi, Ke• Resolved customer issues promptly, enhancing satisfaction and loyalty.• Scheduled and configured multimedia equipment via Microsoft Outlook.• Conducted software troubleshooting and computer setup, bolstering operational efficiency.
Kenneth Mureithi Education Details
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United States International University - AfricaInformation Technology -
Kenya Airways Pride CentreCustomer Service Training
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AlisonCustomer Service Support/Call Center/Teleservice Operation
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AlisonProject Management
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AlephDigital Marketing
Frequently Asked Questions about Kenneth Mureithi
What company does Kenneth Mureithi work for?
Kenneth Mureithi works for Evolution World Wide - Transcriptionstaff
What is Kenneth Mureithi's role at the current company?
Kenneth Mureithi's current role is Senior Proofreader and Customer Support.
What schools did Kenneth Mureithi attend?
Kenneth Mureithi attended United States International University - Africa, Kenya Airways Pride Centre, Alison, Alison, Aleph.
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