- Manage office staff and guide each member to success- Ensure OSHA regulations are followed at all times within company- Ensure all work is compliant with city building department codes- Assemble crews, equipment and materials for larger projects. Provide a plan of execution for crews and manage work flow to meet schedule deadlines. Coordinate with 3rd party contractors, engineers and property managements for each project- Business development with landlords, facility managers, property managers and HOAs; while following core company values of not to up-sell. - Research and spec proper systems for water heaters, sewage ejection pumps and pipe OD sizing- Manage shop inventory and reordering as needed. Procurement and management of parts for larger jobs- Conduct job site surveys to generate bids and T&M contracts to clients- Customer complaints management- Reviewing technician reports and process invoices - Analyze cost of jobs completed and sales per technicians monthly, quarterly and yearly- Assign service technicians to appropriate service calls, based on skill levels- Outreach and hiring of technicians and general labor with follow up performance analysis- Executive care and consulting

- Managing 500+ house accounts consisting of both franchised hotels and individual owners- Assisting independent sales reps and provide leads in their respective territories- Organizing trips and assembling booths for trade show/expos in Las Vegas, San Diego and Los Angeles.- Building client relationships through social events- Inventory and sales projections to reduce lead time of customer orders

- Building business relationships with hotel managers and/or purchasing agents- Analyzing clients' order patterns and follow up when replenishment of products are needed- Generating quotes and processing orders using Quickbooks- Completing sales reports on a weekly basis and presenting using Quickbooks and Microsoft Excel- Following up on shipping status and keeping clients up to date- Daily sales calls

- Generating and presenting analytical reports to supervisor for sales, gross/net profits and lost/new customers- Balancing business expenses through Quickbooks- Conduct collection calls for any outstanding invoices. Used this opportunity to learn the company's customer base and regulars.

- Providing reach out and awareness to general public in regards to recycling in order to reduce landfill waste and demand for raw materials- Answering inquiries from customers and directing them to appropriate recycling facilities- Participating in e-waste events in effort to reduce hazardous materials in landfills- Updating database of disposal facilities and their accepted materials